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Our client, a luxury resort in the Maldives, is seeking an exceptional Assistant Spa Manager to help lead the smooth, refined operation of a world‑class Spa & Wellness sanctuary. This role ensures impeccable service standards, flawless cleanliness, and a motivated, high‑performing team that consistently delivers elevated guest experiences.
You’ll support daily spa operations, uphold brand‑level protocols, and inspire therapists to maintain the highest levels of professionalism and care. Ideal for a detail‑driven, guest‑focused spa professional who thrives in an ultra‑luxury environment and is passionate about wellness, service excellence, and team leadership.
RESPONSIBILITIES:
- Assist the Director of Spa & Wellness to provide leadership, support, direction and supervision of team in the daily operations of the Spa & Wellness.
- Assist with team member recruitment, department induction and training
- Guide and train Wellness Concierge on maximizing retail productivity and achieve monthly P&L target
- Guide and train new team members on the Spa booking system and the guest journey
- Assist on implementing and managing standard operating procedures and policies
- Assist on financial administration including monitoring daily productivity, forecasting and annual budgets
- Assist on upholding quality control standards, including the guest experience, service, hygiene, cleanliness, and product usage
- Assist on Purchasing: operating supplies, retail and professional products
- Manage monthly Inventory control
- Prepare departmental scheduling according to Resort Occupancy
- Assist on motivating the team on a daily basis and ensure incentive programs and professional development
- In the absence of Director of Spa assist on marketing coordination including promotions and special events
- Follow and implement all resort policies and procedures and protect company assets
- In the absence of Director of Spa to attend General Manager cocktails to promote Spa & Wellness Services
- Ensure all spa reports such as Average Guest Rebooks, Average Retail Spend, and Average Guest Spend are prepared monthly and accurately
- Monitor and check Therapist utilization, Guest Information Maintenance, Guest Feedback Treatment and Room Housekeeping Standards are aligned to departmental goals
- Conduct daily briefing and monthly Wellness Concierge / Attendant and Therapist meetings
- Prepare yearly Festive orders
- Ensure all back of the house areas are well maintained and tidy at all times
- Ensure Grooming consistency within the team
- The Resort requires that you perform any task deemed necessary by the Director of Spa / Assistant Spa Manager for the efficient running of the Spa Department specifically and the Resort in general
REQUIREMENTS:
- Experience in similar role with diversity of Spa, Fitness and Wellness related positions with good organizational skills
- Passionate in delivering high quality service and exceeding customer expectation in a high volume, fast paced spa environment
- Creative ability to assist with creation of marketing and customer service initiatives and a keen understanding of market trends
- Excellent communication, interpersonal skills, administrative and computer skills
- Candidate must have a good command of spoken and written English
- Pays attention to details and have strong customer service skills.
- Mature, meticulous, resourceful, organized and able to work independently.
- Have impeccable follow-through and “Can Do” attitude and mindset.
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