General Manager - Laser

The Opportunity

As General Manager, you will lead the growth and development of the Laser® Plumbing & Electrical business in New Zealand by creating value for members, suppliers, and Laser®. 

Working across Belron NZ, you’ll strengthen the Laser® members model, expand services, and identify new opportunities, all while delivering our Purpose: “Making a Memorable Difference with Care.”

A key part of this role will be developing the Laser® member model and system to enable growth for both Members and Laser®, both through identifying and growing new customer market, as well as new products and services.  In partnership with the wider Belron NZ team, you’ll build a strategy that positions Laser® as a leader in a market of $2.3bn in unplanned events & a further $1.5bn in preventative maintenance.

We’re looking for a courageous, purposeful leader who thrives in complexity, inspires though values, and nurtures a culture where people perform at their best. You’ll create a workplace that your people describe as a “great place to work”, while engaging members and stakeholders in an authentic and inspiring way, aligned to the Belron values.

Location: NZ Support Office & DC (1 Carmont Place, Mt Wellington)

Hours: 40 hours per week, Monday to Friday

What we’re looking for:

• 5+ years’ experience as a senior manager or executive, ideally in a service-based, franchised, or vertically integrated business.
• Strong leadership and influencing stakeholders capabilities and experience.
• Strategic thinker – able to think creatively, analyse complex data, and deliver innovative, commercially sound solutions.
• Strong financial and commercial acumen, with a proven track record of driving growth and profitability.
• Proven ability to manage and grow franchise operations, with a clear understanding of SME and franchise needs.
• Skilled communicator with exceptional verbal and written communication, capable of simplifying complex issues.
• Exceptional relationship-building and negotiation skills – with franchisees, suppliers, customers, and internal team members.
• Proven coach and mentor, experienced in developing people ad creating purpose-driven, high-performance cultures.
• Energetic, motivated and self-starting individual with a passion for achieving outstanding results through others.
• Collaborative team player with a strong network and innate customer-first mindset.
• Willingness and flexibility to travel nationally as required.

What we offer: 

• Global opportunities – As part of the Belron® group, you’ll have access to career pathways not just across New Zealand, but around the world.
• Career development – We’re committed to helping you grow, with ongoing training and development opportunities.
• Wellness that works – Enjoy a comprehensive wellness programme, including free day-to-day health cover through Southern Cross to help you stay healthy and keep costs down.
• Rewarding you – Paid Birthday Leave, a wellbeing contribution, and access to a fantastic rewards programme.
• Flexible working opportunities –Opportunity to work flexibly if mutually agreed.
• Support for new parents – Receive 10 days of paid leave to attend appointments or spend quality time bonding with your new family.
• Give back to your community – Take a paid day each year to volunteer and make a difference in your local area.

About us – Belron New Zealand (Smith&Smith®, Laser® and Exceed) 

Belron® is the world's leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26,000 employees.  

Our New Zealand operations consist of three well-respected brands in the market being Smith&Smith®, Laser® and Exceed. Smith&Smith® is New Zealand’s leading Automotive Vehicle Glass Repair and Replacement specialist; Laser is New Zealand’s leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware.  

At Belron New Zealand, you’ll be joining a whānau where diversity, equity and inclusion are at the core of who we are. We also take our role in society seriously and are proud to have been awarded a Platinum 2024 EcoVadis Sustainability Rating for the third consecutive year – putting us in the top 1% of global companies for social, environmental, and ethical performance. 

If you’re interested in learning more or want to apply for the role, click Apply Now.