Lead Logistics Customer Experience and Operations Specialist

Manage end-to-end logistics operations and customer experience for global accounts by ensuring timely execution, resolving operational issues, coordinating with cross-functional stakeholders, and driving continuous process improvements to deliver high service quality and customer satisfaction.

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Key Responsibilities:

• Manage end-to-end logistics and supply chain operations for assigned customer accounts.

• Coordinate with customers, origin and destination teams, carriers, and internal stakeholders to ensure smooth shipment execution.

• Monitor operational performance and customer KPIs, taking proactive actions to address service gaps.

• Resolve customer queries and operational escalations through timely investigation and stakeholder collaboration.

• Perform root cause analysis and implement corrective actions to improve service quality and operational efficiency.

• Support process improvement, automation, and standardization initiatives to enhance productivity.

• Maintain accurate documentation and ensure compliance with company policies and customer requirements.

• Analyze operational data, prepare performance reports, and provide actionable insights to support business decisions.

• Contribute to knowledge sharing, SOP development, and training initiatives to strengthen team capabilities.

• Build strong customer relationships by delivering reliable, customer-focused logistics solutions and maintaining high service standards.

What We Offer:

• Impact: Your work directly contributes to the success of our global operations.

• Opportunity: Ample opportunities for professional and personal growth.

• Innovation: Join a forward-thinking team embracing cutting-edge technologies.

• Global Exposure: Collaborate with diverse colleagues in an international business environment.

• Work-Life Balance: We value work-life balance and offer flexible working arrangements.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

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