Front line IT support Intern.

**Pluxbox offers a cloud-based open platform (SaaS) that makes it easy for them to develop applications in a NoCode manner. This helps them to stay ahead of the competition and be ready to catch the next wave. Pluxbox is an innovative and fast-growing IT company that operates worldwide for media companies such as NPO, VRT Audacy, News. UK and RTL. Find more information about the platform at Pluxbox.com/pluxboxplatform**

## Tasks

• **Provide first-line support to users, assisting with software-related issues via phone, email, or chat.**
• **Troubleshoot and resolve issues related to the Pluxbox platform, RadioManager, metadata. radio and ensure effective solutions.**
• **Assist users in software installations, configurations, and updates.**
• **Log and track support requests, providing timely feedback and resolution through the company's ticketing system.**
• **Collaborate with the development and IT support teams to identify recurring software issues and suggest improvements.**
• **Help maintain and update software documentation and user guides.**
• **Conduct software testing to reproduce issues and ensure fixes are effective.**
• **Escalate complex technical issues to senior IT support staff when necessary.**
• **Participate in the maintenance of IT infrastructure, such as servers, networks, and other systems.**
• **Collaborate with other team members to ensure timely issue resolution and continuous improvement.**
• **Assist in training users on software usage and best practices to improve efficiency.**

## Requirements

• **Currently enrolled in or recently completed a relevant academic program (e.g., Computer Science, Software Engineering, Information Technology, or a related field).**
• **A basic understanding of software applications and their functionalities.**
• **Strong problem-solving skills, with the ability to quickly diagnose and troubleshoot software-related issues.**
• **Proficiency in English (both written and verbal); knowledge of Dutch is a plus.**
• **Excellent communication skills and customer service orientation.**
• **Ability to work independently as well as part of a collaborative team.**
• **Detail-oriented with good organizational and time-management skills.**
• **Willingness to learn, adapt, and grow in a fast-paced IT environment.**
• **EU citizen or valid work permit for The Netherlands**
• **Self-starter, creative, quality results driven and should be a team player**
• **Strong communication skills, work ethics and dedication**

**Desirable Skills:**

• **Familiarity with popular software applications, troubleshooting methodologies, and testing tools.**
• **Must have expertise in services (like nginx), linux, ansible**
• **Basic knowledge of programming languages is a plus like Mongodb, mysql, Arangodb, Python, nodejs, javascript, typescript, php, ,bash, kubernetes**
• **Understanding of software lifecycle and development processes (e.g., Agile, Scrum).**
• **Previous experience in software or IT support is an advantage but not required.**
• **Experience with remote desktop software or IT ticketing systems is a plus.**

## Benefits

**At Pluxbox you get the freedom and responsibility to develop our Platform in an increasingly attractive, faster and user-friendly way. This means that you get the space to introduce and develop creative ideas in an environment that is more like a startup than a corporate office.**

• **The opportunity to create business softwares for our clients and shaping up our products.**
• **Freedom to use the latest technologies to realise our vision**
• **Being part of an enthusiastic, international, multidisciplinary team**
• **An open environment to grow, learn and develop**
• **Closely work with and for renowned international clients**

**We can give you an opportunity to work inside a team that develops and delivers software used around the globe, on a scale you probably did not see before. We offer you a chance to keep learning, help new colleagues and evolve within an organisation that is growing.**

• **A nice workplace at the Hilversum.**
• **NIce stipend.**
• **An outstanding working atmosphere.**
• **Great coffee and unlimited soft drink.**
• **Being part of a highly motivated team of professionals.**
• **Drinks: After a day of doing great things, don’t hesitate to grab a beer and enjoy your day.**
• **Hybrid work.**
• **Virtual games on Fridays, team outings, pizza parties.**

**More information Do you have questions about the vacancy? Don't hesitate! contact Ms. A Singh at number 035-7606060. If interested you can apply via [email protected].**