Revenue Supervisor - Revenue Administration

Join our team today as a Revenue Cashiering Supervisor working within the Revenue Administration Division.  As the Revenue Cashiering Supervisor, you'll provide hands-on leadership for the City's cashiering operations, ensuring every payment is processed accurately, efficiently, and in compliance with City policies and procedures while fostering a culture of accountability, teamwork, and outstanding customer service.  In addition to overseeing operations, the Cashiering Supervisor provides staff training and works alongside the team in daily cashiering activities.

We offer an excellent benefits package to include health, dental and vision, defined contribution plan (457b), life insurance, wellness programs, vacation, sick leave, paid holidays, employee assistance program, home buyers' program, tuition reimbursement and more!

• Supervise, direct, and evaluate assigned staff, process employee concerns and problems; direct work; counsel, discipline; complete employee performance appraisals.
• Coordinate, assign and review work; establish work schedules; maintain standards; monitor status of work in progress; inspect completed work assignments; answer questions; give advice and direction as needed.
• Develop processes and procedures as necessary to perform daily work and special projects.
• Interprets and explains city, and department policies and procedures.
• Maintain processes and technology associated with the application of payments.
• Participate in departmental projects, technology implementations, and continuous process improvement initiatives.
• Ensure that payments are appropriately and efficiently applied to City accounts.
• Prepare monthly statistical data reports and present findings.
• Assist staff with, and respond to, customer complaints.
• Communicate with customers by phone and in person concerning payments.
• Correct misapplied payments.
• Process employee leave sheets and review employee timecards for accuracy. 
• Assist with audits by providing supporting documentation and financial records.
• Perform other related duties as assigned.

Requires a Bachelor’s Degree in Accounting, Finance, Business Administration, Public Administration, or a related field; with one to three years of experience in accounting, banking, and/or cashiering; with a minimum of one year supervising employees in an accounting, banking, or cashiering environment; or any equivalent combination of education, training, and experience. Must possess and maintain a valid state driver’s license with an acceptable driving history.

Preferred Qualifications

All minimum qualifications, plus one to two additional years of in-field experience; along with at least one additional year supervising employees in an accounting, banking, or cashiering environment; or any equivalent combination of education, training, and experience. 

Knowledge, Skills & Abilities:

• Knowledge of governmental accounting principles and practices.

• Knowledge of job-related software programs.

• Knowledge of modern office practices and procedures. 

• Knowledge of city personnel policies.

• Knowledge of computers and other modern office equipment.

• Skill in establishing priorities and organizing work.

• Skill in the operation of computers and other modern office equipment. Skill in public and interpersonal relations.

• Skill in oral and written communication.

• Skill in the training and supervision of personnel.

Minimum Standards:

SUPERVISORYCONTROLS: Work is performed under the moderate supervision of the Revenue Manager over Treasury. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include the city revenue ordinance, customer service standards, returned check policies, and personnel policies. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY: The work consists of related supervisory and revenue collection duties. Requires the application of a variety of procedures, policies and/or precedents, and moderate analytic ability in adapting standard methods to fit facts and conditions. Irate customers contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to supervise and participate in the division’s revenue collection activities. Assisting and supporting others or individually providing data or facilitating services for use by others; minor to moderate consequence. Successful performance in this position contributes to the efficiency of division operations.

PERSONALCONTACTS: Regular contact within the department and other departments, outside agencies, and the general public (supplying or seeking information) on specialized matters. Contacts are typically with co-workers, other city employees, customers, and members of the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, provide services, motivate personnel, resolve problems, and justify decisions.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects. This is sedentary work requiring the exertion of up to 10 pounds of force occasionally.

WORK ENVIRONMENT: The work is typically performed in an office. Absence of disagreeable conditions.