Customer Support - Internship (Milan)
Jobs at Align Technology | Align Technology Careers
·1 week ago
- Salary
- €700+
- Location
- EMEA-Italy
- Type
- Internship
- Department
- Customer Service
- Seniority
- Internship
- Education
- Master
- Visa
- Not sponsored
Description
Customer Support - Internship (Milan)
Department: Customer Support
Employment Type: Full Time
Location: EMEA-Italy
Compensation: €700 / month
Description
We are looking for a motivated and empathetic Customer Support Intern to join our team. This internship is a great opportunity to gain hands-on experience in Customer Success, learn how to manage support tools, and contribute to delivering an exceptional customer experience.
Location: San Donato Milanese
Duration: 6 months
Department: Customer Success
Reports to: Customer Success Manager
Location: San Donato Milanese
Duration: 6 months
Department: Customer Success
Reports to: Customer Success Manager
Role expectations
- Respond to customer inquiries via email, chat, and/or phone in a timely and professional manner
- Assist in troubleshooting product or service issues and escalate complex cases to senior team members
- Document customer interactions and feedback using our CRM system
- Help maintain and update the knowledge base and FAQs
- Collaborate with other departments (e.g., Clinical, Sales) to resolve customer concerns
- Participate in team meetings and training sessions to improve support skills
What we're looking for
- Currently pursuing a degree in Business, Communication, Marketing, or a related field
- Fluent in Italian and English
- Strong problem-solving abilities and attention to detail
- Empathy, patience, and a customer-first mindset
- Familiarity with customer support tools (e.g., Sales force) is a plus
- Ability to work independently and as part of a team
What We Offer:
- A supportive and collaborative work environment
- Real-world experience in customer service and operations
- Mentorship and training from experienced professionals
- Meal vouchers – 10€ per worked day
- Monthly gross allowance of 700 euros
Skills
Customer Service
