Service Leader

Service Leader | Intensive Family Support Service | Beenleigh

• Employment Term: Permanent, Full-time (76 hours per fortnight)

• Location: Beenleigh

• Remuneration: $ 60.27 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay)

• Close Date: Friday 17th July 2026.

Make a meaningful difference with UnitingCare Queensland

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.

As a Service Leader, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.  Let’s make a meaningful difference, together!

Your part in our UnitingCare team 

We're looking for an experienced and passionate Service Leader to guide our Intensive Family Support Service (IFSS) team. The Intensive Family Support Service assists complex, vulnerable families who are at risk of entering the Child Protection system. We are a voluntary service who visits families in their homes approximately once a week for up to 12 months, enabling us to work together to keep children safe and achieve family goals.

This is an exciting leadership opportunity for someone who is passionate about supporting vulnerable families while empowering a team of dedicated professionals to achieve outcomes.

As the Service Leader, you'll play a pivotal role in leading and developing a team of Case Workers while driving service delivery across the program.

You’ll be responsible for:

• Providing professional leadership, coaching and support to a team of Case Workers.

• Fostering a positive and collaborative team culture.

• Supporting the day-to-day operations, quality service delivery and continuous practice improvement of the IFSS program.

• Ensuring compliance with relevant legislation, policies, service standards and contractual requirements.

What makes a difference for us?

• A relevant tertiary qualification (minimum bachelor’s degree) in Social Work, Psychology, Counselling, Behavioural Science, Social Science, or a related discipline.

• Demonstrated leadership experience (minimum two years) within child protection, family support or Intensive Family Services.

• Strong knowledge of relevant child protection legislation, sector standards, policies and service delivery requirements.

• Proven experience leading, coaching and developing high-performing teams to achieve positive service and client outcomes.

• Exceptional supervision, mentoring and professional development skills, with a commitment to building team capability and practice excellence.

• Well-developed stakeholder engagement skills, with the ability to build strong and collaborative relationships across internal teams, government agencies and community partners.

• Excellent communication, organisational and decision-making skills.

• A current Driver’s Licence.

• A current Working with Children Check (Blue Card).

What makes a difference for you?

• Flexible work arrangements to support work-life balance 

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained  

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs  

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme  

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events  

• Career development opportunities to challenge yourself, grow and make a meaningful difference   

• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others 

We’d love you to be part of our UnitingCare family  

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.  

Child safe, Child friendly 

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:  

• provide welcoming, safe and nurturing services for children  

• implement measures to prevent child abuse and neglect within our services 

• appropriately and immediately address child abuse and neglect if it does occur 

• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme  

Diversity & Inclusion   

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.    

Safe workplace   

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.   

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.