Hotel General Manager

Description

About MML Hospitality & The Chalet

MML Hospitality (McGuire Moorman Lambert) is a leading boutique hospitality group known for creating unique, high-design, and high-service experiences across Austin, Aspen, and beyond. The Chalet represents our newest luxury mountain venture in Aspen, a high-stakes resort environment focused on "mountain luxury" where design standards and operational complexity meet to create an adventure-driven yet tranquil guest experience.

The Role

We are seeking a strategic and hands-on General Manager to lead the pre-opening and ongoing operations of The Chalet. As the primary leader on the ground, you will be responsible for defining the property’s culture, overseeing a multi-disciplinary team, and ensuring the owner’s vision translates into a world-class guest experience.

Key Responsibilities

• Strategic Leadership: Oversee the successful launch and daily operations of the property, balancing long-term vision with fast-paced daily demands.
• Financial Oversight: Manage budgets, forecasting, labor costs, and revenue strategies to achieve high financial performance.
• Team Development: Lead recruitment, training, and mentoring for the management team and staff to build a high-performing, service-oriented culture.
• Brand Integrity: Ensure all service standards, culinary offerings, and guest interactions reflect the MML brand and "The Chalet" concept.
• Community Relations: Act as a brand ambassador within the Aspen market, building relationships with local property managers, authorities (APCHA), and community stakeholders.
• Operational Excellence: Maintain regulatory compliance, health and safety standards, and facilities maintenance.

Qualifications

• Experience: 10+ years of leadership in luxury hospitality, with significant experience in high-volume mountain resort environments.
• Pre-Opening Expertise: Proven track record of leading hotel or restaurant openings, including staffing and SOP development.
• Leadership: Exceptional interpersonal and communication skills with the ability to lead diverse teams under pressure.
• Education: Bachelor’s degree in Hospitality Management or Business preferred.
• Technical Skills: Proficiency in financial reporting, P&L analysis, and hospitality management software (e.g., Restaurant 365, POS systems).

Physical Requirements

• Ability to stand, walk, and move throughout the property for extended periods.
• Ability to occasionally lift and/or move up to 50 pounds.
• Regularly required to talk, hear, and use hands/fingers to handle tools or controls.
• Vision requirements include close, distance, and color vision, as well as the ability to adjust focus.

If an offer is accepted for this position, you must undergo a comprehensive background check. This process may include verification of employment history, education credentials, criminal records, and other relevant information. By applying for this position, you acknowledge and agree to the background check process as a condition of employment. 

MML Hospitality is an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other prohibited basis. We intend for all qualified applicants to be given equal opportunity and for selection decisions based on job-related factors.