Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is individually accountable for delivering face-to-face customer service at branch level, handling walk-in clients, claims, inquiries, and escalations, while supporting branch administration and overall customer experience initiatives.

Responsibilities

·         Attend to walk-in customers and provide professional, accurate, and timely service.

·         Handle customer inquiries, complaints, and escalations in line with service standards.

·         Support claims intake, documentation, and follow-up at branch level.

·         Educate customers on products, services, and procedures.

·         Ensure compliance with all operational, regulatory, and service guidelines.

·         Liaise with internal departments to resolve customer issues promptly.

·         Contribute to customer experience initiatives and service improvement projects.

·         Maintain accurate customer records and service logs.

·         Uphold brand image and service excellence standards at the branch.

. Provide daily and monthly activity reports to branch management

na

 

Skills

Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

Collaborates

Communicates Effectively

Demonstrates Self-Awareness

Drives Results

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Organizational Savvy

Education

Bachelors Degree (B)

Closing Date

10 July 2026 , 23:59

The Old Mutual Story!