Governance, Compliance & Quality Specialist / Lead

MyRobin.is, a workforce-as-a-service (WaaS) platform that enables businesses to quickly and reliably hire, manage, and scale blue-collar talent across Indonesia.

Reports To: Management Team (CEO/COO)

About the Role:

We are looking for a Governance, Compliance & Quality Specialist / Lead to help build and maintain a strong governance culture across MyRobin.

You will be responsible for developing company policies and SOPs, ensuring standards are consistently implemented across the organization, supporting ISO certifications, conducting internal audits, and driving continuous improvement. You will also work closely with Legal, HR, Operations, Product, and Engineering to ensure the company meets regulatory, customer, and business requirements.

As the company grows, you may also serve as MyRobin's appointed Data Protection Officer (DPO).

Key Responsibilities:

• Develop, maintain, and improve company policies, SOPs, and governance documentation.
• Ensure SOPs and company standards are consistently implemented across all departments.
• Conduct regular internal audits and work with teams to close audit findings.
• Lead the implementation and maintenance of ISO standards such as ISO 9001, ISO 27001, ISO 27701, and other relevant certifications.
• Coordinate internal and external ISO certification audits.
• Monitor compliance with applicable regulations, customer requirements, and internal policies.
• Support the company's data protection and privacy program.
• Identify governance and compliance risks and recommend practical improvements.
• Work closely with Legal, HR, Operations, Product, and Engineering to strengthen governance and operational excellence.
• Monitor regulatory and industry updates and recommend necessary changes.
• Conduct governance, compliance, and quality awareness sessions for employees.
• Drive continuous improvement and standardization across the organization.

Requirements:

• Bachelor's degree in Business, Information Systems, Computer Science, Law, Engineering, or a related field.
• Minimum 3 years of experience in Governance, Compliance, Quality Management, Internal Audit, Privacy, Information Security, Risk Management, or a related field.
• Good understanding of governance, compliance, internal controls, and management systems.
• Familiarity with ISO standards such as ISO 9001, ISO 27001.
• Strong analytical, documentation, and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Able to work independently and collaborate across multiple departments.
• Preferred Qualifications
• Experience working in a technology or product-driven company.
• Experience collaborating with Product and Engineering teams.
• Experience leading or supporting ISO certification projects.
• Knowledge of data protection and privacy regulations.
• Experience as a Data Protection Officer (DPO) or Privacy Officer.
• Professional certifications related to ISO, compliance, privacy, internal audit, or information security are a plus.

What Success Looks Like:

• Company policies and SOPs are well maintained and consistently followed.
• ISO certifications are successfully implemented and maintained.
• Internal audits are conducted regularly with timely corrective actions.
• Governance and compliance practices continue to improve across the organization.
• Cross-functional teams operate with consistent standards and processes.
• MyRobin continues to meet regulatory, customer, and business compliance requirements.