Security Officer - Call Center

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Pay Rate

Job Description

As a Security Officer - Call Center in Phoenix, AZ, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. Join Allied Universal as a Dispatch professional at a dynamic tech and telecom location, where you will monitor assigned areas through systems and communications, respond to incidents, and coordinate support for security-related needs. This role blends strong customer service with clear communication, helping to deter incidents while supporting a caring, agile team known for reliability, innovation, teamwork, and integrity.

Position Type: Part Time

Pay Rate: $22.00 / Hour

Job Schedule:

DayTimeTue11:00 PM - 07:00 AMWed11:00 PM - 07:00 AM

What You'll Do:

• Provide customer service to employees, visitors, and/or vendors by carrying out site-specific procedures, dispatch protocols, and when appropriate, emergency response activities.
• Monitor phones, radios, alarms, cameras, and/or dispatch systems to receive calls for service, document activity, and relay information to on-site personnel in a calm, problem-solving manner.
• Coordinate routine and urgent communications between officers, client contacts, and/or first responders, helping to support timely responses to incidents, access concerns, and other security-related matters.
• Maintain accurate logs, incident reports, and shift activity records, helping to track calls for service, equipment status, and follow-up needs within a fast-paced technology and communications location.
• Conduct regular and random patrol support through remote monitoring of site systems and perimeter activity, and communicate observed concerns to appropriate personnel for further response.

Minimum Requirements:

• Customer service experience is preferred.
• A guard card or license is preferred.
• Alarm panel experience is preferred.
• Comfort using a computer or tablet is preferred.
• Access control or badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.