Bus Strat & Init Mgr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners.

Responsibilities:

• Defines and maintains Business Objects

• Process integration, operations, or technology enablement

• Experience collaborating well and influencing senior executives

• Background in agile delivery and software testing

• Ability to communicate fluently across business and technology domains

• Excellent communication and stakeholder management skills

• Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners

• Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business

• Engages with key stakeholders, partners, and business leadership to deliver on business objectives

• Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes

• Develops strategic and tactical plans to drive progress towards business goals and objectives

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.

• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

LOB Job Description:

This role is responsible for leading and developing a team of Operations Project Consultants within Retail Credit Operations (RCO), ensuring the accurate, consistent, end-to-end capture of current-state operational workflows across the organization. Key responsibilities include owning and enforcing a common standard of documentation syntax and methodology, managing team capacity and engagement assignments, and safeguarding the quality and fidelity of artifacts.

Job expectations include serving as the primary quality-control authority for current-state process capture while partnering with operational architects, transformation leaders, operational subject matter experts, and senior leadership across RCO to prioritize work, maintain consistency and accuracy, and feed a growing, high-integrity Process Object Library. The Business Strategy and Initiatives Manager balances people leadership, methodology governance, and delivery management, ensuring the team remains effective and that senior leadership remains engaged and informed.

Responsibilities:

• Leads, coaches, and develops a team of Operations Project Consultants, managing performance, workload, engagement assignments, and professional growth across a cross-functional portfolio

• Owns and enforces a common standard of documentation syntax and methodology, servicing as the primary methodological owner of the organizations process assessment function

• Builds and administers the training and onboarding program that establishes process data mapping specialists to a high standard of consistency, developing curriculum, standardizing templates, and ensuring consistency as the team and process inventory grows

• Establishes and maintains relationships with operational leaders and subject matter experts, positioning the team as a trusted, neutral support function and ensuring engagements are experienced as a strategic asset

• Tracks and reports on team throughput, quality, and coverage, providing metrics and status to senior leadership

Required Qualifications:

• Excellent written and oral communication skills

• Leadership experience

• Process design experience

• Ability to manage multiple priorities simultaneously

• Proficient in Visio or similar process mapping software

• Experience communicating/presenting to senior leadership

Skills:

• Business Acumen

• Critical Thinking

• Customer and Client Focus

• Result Orientation

• Analytical Thinking

• Collaboration

• Oral Communications

• Stakeholder Management

• Adaptability

• Innovative Thinking

• Planning

• Prioritization

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40