- Location
- England - Remote, United Kingdom
- Workplace
- Remote
- Type
- Full-time
- Department
- Engineering
- Closing date
- Today
- Source
- Workday
Description
Regional Product Support Engineer - UK
Minimum of 2 days per week onsite in Cambridge, UK
Closing Date: Tuesday 11th August 2026
As a Regional Product Support (RPS) Engineer here at Illumina in the UK, you will deliver advanced technical expertise to support our field service teams and technical support specialists across the wider EMEALA region. You will troubleshoot, diagnose, and resolve complex issues across sophisticated electro‑mechanical instruments, software, and networked systems, stepping in when first‑line support requires deeper technical investigation. In this highly collaborative role, you will partner closely with global teams including Manufacturing, Quality, and Global Product Support to drive timely resolution and enhance product performance. You may also participate in customer installations, training, and specialist support activities for highly technical platforms.
This role directly contributes to our commitment to Make Customers Heroes by ensuring the exceptional reliability and performance of our technologies.
Illumina's employee benefits are industry‑leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!
Why You:
You will have a background in Electronic, Embedded Systems, Computer, or Mechatronic Engineering and bring considerable experience working with advanced instrumentation or complex electro-mechanical systems. You are naturally curious, enjoy investigating difficult technical issues, and take pride in diagnosing, troubleshooting, and repairing systems where the root cause is not immediately obvious.
You will have the communication skills to advise, influence, and guide frontline teams, adapting your style to suit varied audiences, from engineers to regional stakeholders. You are someone who takes ownership, acts with integrity, and thrives in environments where you can innovate with purpose. Experience leading technical workshops, mentoring engineers, or serving as a subject matter expert would be highly advantageous. A Bachelor’s, Master’s, or equivalent experience in a related Engineering field is required.
Scope of Responsibilities:
Own and drive technical elevations to timely effective resolution, working closely with frontline support and with global teams, e.g. Manufacturing, Quality, Global Product Support.
Expected to develop deep technical expertise across a range of product lines and to become a recognized expert across the region. Ways to demonstrate expertise would be by running SME groups, designing and delivering technical workshops, etc.
Troubleshoot and diagnose Linux-based systems using command-line tools, investigating issues spanning software applications, operating systems, networking, firmware, and instrument hardware.
Will be expected to actively participate in & influence projects that will affect EMEALA, e.g. new product rollouts or process changes.
As a secondary responsibility, may be required to become a certified Engineering trainer for select platforms and to deliver courses across the region.
Applies advanced wide-ranging experience and professional knowledge to provide solutions in creative and effective ways.
Directs the application of existing principles and guides development of new policies and ideas. Understands the interrelationships of different disciplines.
Works on complex assignments where problem solving requires in-depth evaluation of varying factors and practices/procedures must be determined.
Enhances internal and external working relationships and networks with key contacts outside area of expertise.
Adapts style to differing audiences and frequently advises others on complex matters that relate to the wider business and require persuasion.
May train and mentor junior level staff.
Work is reviewed upon completion and is consistent with departmental objectives.
Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Experience/Education:
Typically requires extensive related experience with a Bachelor’s degree; or considerable related experience and a Master’s degree
INDEUR
We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.
