Settlement and Funding Operations Officer (1) (Digi)

About the Role

As a Settlement and Funding Operations Officer, you'll play a critical role in helping customers achieve one of life's biggest milestones by ensuring home loan settlements and funding activities are completed accurately, efficiently and on time.

Working within our Lending Settlements and Servicing team, you'll partner closely with customers, brokers, solicitors, external settlement representatives and internal stakeholders to coordinate loan settlements from commencement through to completion.

This is a role for someone who thrives in the complexity that can come with settlements. While many settlements progress smoothly, there will be times when unexpected challenges arise, settlement deadlines shift, funding conditions have not been met, or difficult conversations need to be had with stakeholders to manage expectations and achieve the best possible outcome. You'll be comfortable taking ownership of these situations, communicating clearly and professionally, and working collaboratively to navigate issues through to resolution.

You'll bring a strong understanding of the end-to-end settlements process and enjoy working in a fast-paced, high-volume environment where attention to detail, sound judgement and exceptional customer service are essential. Every interaction is an opportunity to build trust, demonstrate ownership and deliver positive outcomes for customers.

As part of BOQ Group, you'll also have opportunities to broaden your expertise across brands and functions, contribute ideas that improve processes and customer outcomes, and play an active role in driving continuous improvement across the lending operations value chain.

About You

You – our preferred candidate is an experienced settlements professional who understands the importance of getting things right when it comes to home loan settlements and funding. You have a strong background working within banking, lending or financial services and are confident managing matters from instruction through to settlement while balancing multiple deadlines and competing priorities.

You know how to build credibility with a broad range of stakeholders, whether that's a customer eagerly awaiting settlement, a broker seeking an update, or a solicitor working through a complex issue. You're comfortable having challenging conversations when required, maintaining professionalism and empathy while working towards the best possible outcome for all parties involved.

Highly organised and detail-oriented, you take pride in delivering accurate work and proactively identifying risks before they become issues. You enjoy problem solving, taking ownership and working as part of a collaborative team that is focused on exceptional customer outcomes.

Most importantly, you're someone who embraces continuous improvement and is always looking for ways to make things better for customers, stakeholders and your team. If you are interested in joining a growing bank within a supportive team – we would love to hear from you!

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.

• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.

• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.

• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.

• Purchase additional annual leave - Need more time off? You can buy extra leave days.

• Discounted private health insurance plan - Take care of your health with our special rates.

• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family

• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.

• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.