Application Technician (Must live within 50 miles of Orlando, FL)

PLEASE NOTE: Your application will expire one year from the time of submission. Please feel free to apply to any other positions for which you may qualify.

Job Posting End Date:

Deadline to apply is 11:59 PM on

07-31-2026

Job Title:

Application Technician (Must live within 50 miles of Orlando, FL)

Contract Type:

Employee

Annual Salary:

$45,650.00 - $86,735.00

(Support staff salary will be based on internal equity and experience)

Location:

FL - HOME OFFICE

Job Description Summary:

Our Mission is to equip students for success by developing and delivering highly effective digital learning through an intuitive online platform.

FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.

The Position:

Position General Summary:

The Technician, Application provides 2nd tier support and configuration for packaged and custom applications with the FLVS organization. Specifically, the Technician, Application implements and supports technology systems for FLVS stakeholders’ business applications. The Technician, Application is required to work in a team setting and meet weekly with their supervisor in the Information Technology (IT) department.

Essential Position Functions:

• Provide set up and configuration of applications

• Provide 2nd tier support for business applications within the enterprise

• Develop recommendations for enhancing approaches for software support service

• Effectively interact with other departments, groups, and personnel with whom work must be coordinated or interfaced

• Investigate the performance of programs and take action to correct deficiencies

• Create and maintain standard operating procedures (SOPs) and knowledge base articles (KBs)

• Provide a minimum of weekly status report updates for current projects

• Provide consultation for the evaluation of packaged applications

• Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others

• All work responsibilities are subject to having performance goals and/or targets established

 (These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)

Minimum Requirements:

Education/Licensure/Certification:

• Associate or Bachelor’s Degree, or technical institute degree/certificate, or equivalent combination of education and relevant experience

• Any Microsoft, Apple, or ITIL Certification, preferred

Experience:

• Minimum of two years’ experience in software and application delivery support

• Troubleshooting Windows 10/11 and Microsoft 365

• Experience with the setup, configuration, and support of specific business application packages

• ServiceNow or similar ticketing system

• Basic command prompt knowledge for troubleshooting

• Understanding of network basics

Knowledge, abilities and skills:

• Strong interpersonal and customer service skills

• Ability to work with/for multiple employees and meet deadlines

• Knowledge of and ability to apply software support and troubleshooting methodologies

• Knowledge of installing applications

• Strong verbal and written communication skills

• Strong documentation and time management skills

• Knowledge of Active Directory and Zoom

CORE COMPETENCIES FOR SUCCESS:

JOB KNOWLEDGE AND SKILLS

Team member carries out essential job functions with accuracy, engages in ongoing and relevant professional learning, applies new knowledge effectively, and demonstrates mastery of job-specific skills

PRODUCTIVITY

Team member produces high quality work, meets organizational and departmental deadlines, balances multiple responsibilities, manages time effectively, and seeks ways to improve processes and productivity

COMMUNICATION

Team member communicates clearly in written and verbal formats, collaborates effectively, demonstrates professionalism in all interactions, exhibits strong interpersonal skills, and contributes to a positive team and professional community

CUSTOMER FOCUS

Team member addresses the needs of internal and external customers, analyzes problems effectively, contributes to innovative solutions, seeks opportunities for improvement, and successfully adapts to change

Physical Requirements and Environmental Conditions:

• Frequency of travel: Occasional travel is required for meetings, trainings and conferences; location may vary and may require overnight stays

• Light physical activities and efforts required working in an office environment

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)