Customer Care Representative

Description

Join Our Team

We're looking for a customer-focused, detail-oriented professional to join our customer care team. In this role, you'll be a primary point of contact for our distributors and consumers, providing exceptional service while assisting with product questions, order processing, and issue resolution.

If you enjoy helping people, staying organized, and working in a collaborative, fast-paced environment where priorities can change throughout the day, we'd love to hear from you.

WHAT YOU'LL DO

• Respond to customer inquiries via phone and email with professionalism and empathy.
• Process customer orders accurately and provide order confirmations.
• Prepare invoices and assist with credits, refunds, and deductions.
• Answer product and order-related questions while resolving customer concerns.
• Document customer interactions, complaints, and adverse event reports.
• Maintain accurate customer records within our ERP system.
• Partner with teams across the organization to ensure timely and accurate customer support.
• Follow established policies, procedures, and food safety and quality requirements.

Requirements

WHAT WE'RE LOOKING FOR

Required:  

• 2+ years of customer service or related experience.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize, multitask, and adapt to changing priorities.
• Strong computer skills, including Microsoft office.
• A dependable, collaborative, and customer-focused approach.

  Preferred:

• Experience with order entry, invoicing, or credits.
• Experience using ERP or CRM systems.
• Experience in manufacturing, distribution, or consumer products.
• Basic accounting knowledge is a plus.

 ADDITIONAL ELIGIBILITY REQUIREMENTS

• As an E-Verify employer, we comply with applicable state and federal laws; candidates must be authorized to work in the United States. Visa sponsorship is not available for this role.
• Employment is contingent upon successful completion of a background check, which may include criminal history, credit, drug screening, and motor vehicle records. Screening is conducted by a third-party vendor.

WHY YOU'LL LOVE THIS ROLE

Every day is different. You'll work with customers, distributors, and internal teams to solve problems, process orders, and provide an exceptional customer experience. We're looking for someone who is adaptable, eager to learn, and enjoys working as part of a collaborative team while helping us continuously improve our processes.

PAY & BENEFITS

Pay Range: $24.00 - $26.00 per hour

Employment Type: Full-Time, Non-Exempt

Location: Temecula, CA - Remote work unavailable

Shift: 8:00am - 5:00pm

Benefits: Comprehensive benefits package including medical, dental, and vision coverage; company-paid life and disability insurance; 401(k) with company match; paid time off; flexible spending accounts (FSA); and additional programs.

This job posting is intended to provide a general overview of the role and is not a comprehensive or exhaustive description of all duties, responsibilities, qualifications, or working conditions, including physical demands and work environment. 

*Recruitment Process: Applications will be reviewed as they are received, and interviews may begin before the posting closes. NaturVet reserves the right to fill the position and close the posting at any time. No unsolicited agency or recruiter submissions, please.