Team Leader (West Midlands)

Team Leader (Gambling Prevention Team)

Location: West Midlands
Working Hours: 37 hours (full-time)
Contract Type: Permanent

Salary: £31,030 - £38,150

Make a real difference in your community.

Are you passionate about helping people overcome gambling-related harm and leading a team that changes lives?

We support people and communities to overcome the harm caused by alcohol, drugs and gambling. We're looking for an experienced and motivated Team Leader to join our Gambling Prevention Team and help deliver high-quality, person-centred support across the West Midlands.

This is a fantastic opportunity to combine your leadership skills with your passion for supporting people, ensuring individuals affected by gambling-related harm receive the best possible care.

About the Role

As Team Leader, you will support the Service Manager in the day-to-day delivery of the Gambling Prevention Service, providing leadership and guidance to a team of Gambling Practitioners. You'll ensure services are delivered safely, effectively and in line with contractual requirements, while promoting a culture of continuous improvement and person-centred practice.

Working closely with local partners and stakeholders, you'll help develop services that are responsive to community needs and support positive outcomes for people affected by gambling-related harm.

What You’ll Do

• Lead, motivate and support a team of Gambling Practitioners through effective supervision, coaching and performance management.

• Monitor service quality and performance, ensuring contractual targets, KPIs and accurate records are consistently achieved.

• Support the Service Manager with the day-to-day operational delivery and ongoing development of the Gambling Prevention Service and deputise in their absence.

• Build and maintain effective partnerships with local agencies, commissioners and community organisations to improve access to support.

• Promote best practice, safeguarding and person-centred approaches, ensuring individuals receive high-quality support that meets their needs.

To Succeed in This Role, You’ll Need:

• Experience working within gambling support, substance misuse, mental health or a related health and social care setting.

• Experience supervising or leading a team, with the ability to motivate and develop others.

• A sound understanding of gambling-related harm, safeguarding and recovery-focused practice.

• Strong communication, organisational and IT skills, including experience using Microsoft Office and case management systems.

• A flexible approach and willingness to travel across the service area to meet service and client needs.

We're looking for someone who is compassionate, organised and passionate about supporting people affected by gambling-related harm.

To view the job description and person specification, please click here.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

 

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date:

2026-08-12