- Location
- Noida, UP,IN, IN
- Type
- Full-time
- Seniority
- Manager
- Source
- Eightfold
Description
## Join our Team
About This Opportunity
We are looking for an experienced Problem Manager to lead end-to-end problem management activities for the IP Core and Mobile Packet Backbone Network (MPBN) domain. The ideal candidate should have strong technical knowledge of IP/MPLS networks, excellent analytical and stakeholder management skills, and experience driving root cause analysis and permanent corrective actions to improve network stability and service availability.
What You Will Do
- End-to-end Problem Management – Own the full lifecycle from incident analysis to resolution
- Root Cause Analysis & RCA – Identify why problems occur and implement lasting fixes
- Cross-functional Coordination – Work with Operations, Engineering, Vendors, and Customers
- Service Improvement – Monitor trends and drive efficiency initiatives
- Documentation & Knowledge Management – Maintain problem records and best practices
What You Will Bring
The role demands solid knowledge of:
- IP/MPLS networking fundamentals (routing, switching, BGP, OSPF, IS-IS)
- Mobile Packet Backbone Network operations
- Network monitoring tools and fault management systems
- ITIL Problem Management processes
- Linux/Unix environments
- Bonus: Scripting/automation skills (Python, Shell, Ansible)
Experience & Qualifications
- 10+ years in telecom/IP network operations
- 24x7 environment experience (NOC or Managed Services)
- Strong problem-solving and stakeholder management abilities
- Certifications: ITIL Foundation/Intermediate and CCNP/CCIE preferred
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 786216
