- Location
- Utica, NY
- Department
- Operations
- Seniority
- Manager
- Source
- PCRecruiter
Description
A premier luxury resort nestled in scenic Central New York is seeking a dynamic, hands-on Hotel Operations Manager to lead its front desk and guest services teams. Central New York offers a perfect balance of picturesque landscapes, rich cultural attractions, vibrant outdoor recreation, and affordable living, making it an exceptional place to elevate both your career and quality of life. This high-profile role provides an exciting opportunity to champion world-class service standards, mentor a dedicated team, and drive operational excellence within a prestigious luxury destination.
Position Responsibilities
Only qualified candidates will be contacted.
Click here to apply online
Position Responsibilities
- Lead, mentor, and hold accountable the front desk and front services teams to ensure adherence to service standards and operational procedures.
- Manage daily operations, including reviewing daily sales, adjusting selling strategies to optimize occupancy and average daily rates, and managing departmental labor costs.
- Oversee Property Management Systems (LMS preferred) and guest service software (HotSOS, DataMagine) to ensure smooth technical operations and flawless guest experiences.
- Prepare and distribute 10-day and 30-day operational forecasts, manage annual departmental budgets, and analyze P&L statements for accuracy.
- Coordinate directly with related operational departments—including Spa, Fitness, and Food & Beverage—to ensure seamless service integration across the resort.
- Minimum of 3 years of Front Office Management experience within a 4+ star hotel/resort environment.
- At least a 2-year college degree in hospitality or a related field.
- Proficiency with property management systems (LMS preferred) and hospitality management software, along with Microsoft Office Suite.
- Proven leadership ability, exceptional guest resolution skills, and strong financial acumen.
- Salary: Negotiable with experience
- Bonus: Up to 10% paid annually
- Security: Full Benefits Paid + 401 (k) with company match.
- Balance: Paid Time Off (PTO), relocation assistance, & temporary housing.
- Perks: Dining discounts and world-class amenities!
Only qualified candidates will be contacted.
Click here to apply online
