Automotive Service Advisor

Aka Recruitment are proud to be working with an excellent, local client of ours to bring you this exciting Service Advisor position based in Wakefield. Working within a busy and thriving dealership, you will be joining a forward-thinking and well-established family-run business. Working hours are Monday to Friday 8am to 5:30pm, along with 1 in 2 Saturdays 8am to 12pm. You will be rewarded with a basic salary of up to £30,000, alongside a rewarding bonus structure, with further negotiation available depending on experience. This role also offers excellent working conditions, long-term career stability and genuine opportunities for progression.

Job Duties Include:

• Act as the first point of contact for customers, delivering a professional and friendly service at all times.
• Book in vehicle service, maintenance and repair appointments efficiently.
• Accurately prepare job cards and workshop instructions for the technicians.
• Keep customers updated throughout the repair process, providing clear communication on vehicle progress and costs.
• Liaise closely with the Workshop Controller and Vehicle Technicians to ensure repairs are completed within agreed timescales.
• Prepare accurate service estimates and explain repair recommendations to customers.
• Upsell additional products, services and manufacturer-recommended repairs where appropriate.
• Process invoices and take payments upon vehicle collection.
• Handle customer queries and resolve concerns in a professional and efficient manner.
• Maintain accurate customer records using the dealership management system.
• Ensure all administration is completed accurately and in line with company procedures.
• Deliver exceptional customer service to encourage repeat business and maintain high customer satisfaction levels.

Requirements:

• Previous experience as a Service Advisor within the automotive industry.
• Excellent customer service and communication skills.
• Ability to work efficiently in a busy dealership environment.
• Strong organisational skills with excellent attention to detail.
• Experience using Kerridge, Pinnacle or other dealership management systems would be advantageous.
• Good computer literacy and administration skills.
• Ability to build strong relationships with customers and colleagues.
• Full UK Driving Licence preferred.
• A positive attitude with a professional and customer-focused approach.

Reasons to Apply:

• Join a forward-thinking and well-established family-run business.
• Relaxed and supportive working environment with no unnecessary pressure.
• Excellent basic salary with rewarding bonus potential.
• Stable, secure and long-term career opportunity.
• Modern dealership with excellent facilities.
• Friendly and experienced team with ongoing support and development.
• Fantastic opportunity to work within a thriving and successful automotive business.

This is an excellent opportunity for an experienced Service Advisor looking to join a successful and supportive dealership. If you're passionate about delivering first-class customer service and want to become part of a respected, family-run business with an excellent reputation, we'd love to hear from you.

To apply for this role, please send your CV in confidence to us here at Aka Recruitment, job reference number AKA3855.