Domestic & Family Violence Practitioner

Domestic & Family Violence Practitioner | NQ Safe | Townsville  

• Employment Term: Maximum Term to 30 June 2028, Full-Time (38 hours per week)  

• Service Hours: The Service is operational 24 hours per day, 7 days per week. The hours of work will be on a rotating roster (Morning, Afternoon & Night Shifts).

• Location: Townsville

• Remuneration: From: $53.43 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay)

• Close Date: Applications will be reviewed as they are received

Make a meaningful difference with UnitingCare Queensland

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.

Your part in our UnitingCare team 

The NQ Safe Program is a 24/7 Domestic and Family Violence (DFV) telephone service supporting people across North Queensland.

The DFV Practitioner is the first point of contact for all phone, email and third party enquiries to the NQ Safe Program. You will provide high-quality intake, screening, triage, risk assessment and support to individuals experiencing domestic and family violence. Working within a collaborative and supportive team, you'll assist clients to navigate services, develop safety plans and access the support they need to move forward safely.

Key Responsibilities

• Support individuals impacted by domestic and family violence through trauma-informed, strengths-based practice.

• Complete risk assessments, safety planning, and ongoing case support.

• Provide mentoring, coaching, and practical guidance to help clients navigate services and achieve their goals.

• Collaborate with community partners and stakeholders to deliver coordinated, client-centered support.

• Advocate for improved outcomes while maintaining high-quality records and compliance standards.

• Contribute to a positive team culture and continuously develop your professional practice.

What makes a difference for us?

• A tertiary qualification in Social Work, Human Services or a related discipline

• Experience working within community services along with experience supporting people presenting with complex needs or crisis situations

• Demonstrated experience in the Family and Domestic Violence sector is highly regarded

• Experience working with Aboriginal and Torres Strait Islander peoples and/or culturally diverse communities would be advantageous

• Strong communication and relationship-building skills

• Current Queensland Drivers License.

• Working with Children Check (Blue Card)

• A willingness to undergo a criminal history check

We welcome applications from Aboriginal and Torres Strait Islander candidates for this position. 

What makes a difference for you?

• Flexible work arrangements to support work-life balance 

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained  

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs  

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme  

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events  

• Career development opportunities to challenge yourself, grow and make a meaningful difference   

• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others 

We’d love you to be part of our UnitingCare family  

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.  

Child safe, Child friendly 

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:  

• provide welcoming, safe and nurturing services for children  

• implement measures to prevent child abuse and neglect within our services 

• appropriately and immediately address child abuse and neglect if it does occur 

• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme  

Diversity & Inclusion   

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.    

Safe workplace   

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.   

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.