Regional Program Manager, Samsung Care+ (Mobile Care)

Position Summary

Samsung’s SEAO RHQ overseas a diverse portfolio of country subsidiaries representing billions in annual sales. From our flagship smartphones to our wearables, Samsung consistently delivers cutting-edge innovation to delight and inspire consumers across the region.

As the Regional Mobile Samsung Care+ Program Manager for Mobile Experience Business, you will drive the growth of Samsung Care+ (SC+) across the Southeast Asia and Oceania region.

Working closely with the global SC+ product team as well as local and regional teams, this role will lead Samsung’s efforts to grow awareness and drive sales of SC+ by enhancing current sales and marketing operations, expanding to new channels, and creating innovative solutions and programs.


About Samsung Care+ (SC+)

SC+ is a wide-ranging mobile care plan offered in conjunction with Samsung Galaxy devices to provide its users with peace of mind in the event accidental breakage and breakdown. Its programming aims to retain value for Samsung mobile users and encourage consumer loyalty with Samsung Galaxy.

Role and Responsibilities

• Establish and drive regional growth strategy of Samsung Care+ including day-to-day management of regional Samsung Care+ sales performance, product and channel sales optimization, and promotional campaign activation

• Identify and project manage new initiatives, from concept development and planning to activation and performance tracking, responsibilities would include:
  - Conducting market research, competitive landscape, partner evaluations to develop new business program models and success cases
  - Developing and evaluating new business concepts and programs, evaluating program feasibility and business impact. Areas of exploration can include rental, subscription or guaranteed value programs, and device refurbishment 
  - Running pilot programs with partners to test new concepts, while tracking and reporting performance to key internal / external stakeholders
  - Creating program guidelines and support program implementation at scale

• Lead engagement with key regional insurance provider relationships to establish, manage and grow device protection and service solution offerings. This includes:
  - Managing day-to-day partner engagements with key partners, including sales performance reviews, commercial negotiations and contracts, go-to-market planning, co-marketing, solution planning, and trouble-shooting
  - Exploring new sales programs and revenue models with partners 

• Facilitate cross-functional alignment to drive Samsung Care+ programming across key organizations including device sales teams, legal, finance organizations, field service, retail and channel organizations

• Liaise with global and local counterparts to reinforce global guidance, provide regional direction and report local updates and program performance

• Develop and present Samsung Care+ program updates, new business / program plans, product performance to key senior stakeholders at global / regional levels

Skills and Qualifications

• Strong experience driving sales programming, including setting and managing sales KPIs, implementing sales boosting strategies and tactics, and building promotional campaigns
• Experience / understanding of mobile care programs and customer service repair programs and processes, including device trade-in
• Experience with local insurance companies or third-party administrator (TPA) partners
• Experience negotiating and managing commercial partner agreements
• Familiarity with retail channel and/or carrier operations including field force management, promotion mechanisms and processes, performance tracking etc.
• Familiarity with mobile OEM device supply chain process
• Knowledge related to repair and distribution of refurbished phone markets will be beneficial
• Proven ability to navigate organizations and drive implementation
• Proven track record of successfully managing senior-level relationships both internally and with external customers and partners to deliver sales
• Analytically adept to inform logic with data 
• Proficient with MS Power Point, Excel, and Word
• Excellent communication & collaboration skills

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