- Location
- FL-SFL-North Miami, United States of America · North Miami Beach, FL · Pembroke Pines, FL · Hialeah, FL · Hallandale Beach, FL · FL-SFL-Hialeah NW 79 St
- Workplace
- Onsite
- Type
- Full-time
- Education
- High School
- Source
- Workday
Description
It's rewarding to be on a team of people that truly believe in making an impact!
We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.
Job Summary
The Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers at the clinic. This role is responsible for providing exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator ensures smooth front-desk operations and supports the clinical team in delivering high-quality, patient-centered care.
Essential Duties & Responsibilities
Administrative Responsibilities
- Patient Intake and Onboarding
- Create new patient profiles in the EMR system.
- Conduct welcome calls and schedule initial appointments.
- Mail welcome packages to new patients.
- Obtain required annual consents and patient signatures.
- Encourage and assist patients with Patient Portal enrollment.
- Coordinate translation services as needed (e.g., Propia app).
- Greet patients and visitors warmly, creating a welcoming and professional environment
- Office Hours Monday through Friday 8am-5pm
- Must be fluent in Haitian Creole and English due to patient demographics
Phone Operations
- Answer and route incoming calls appropriately.
- Take messages, assist callers, and properly document/disposition each call.
- Respond to inquiries in person, over the phone and via email with professionalism and accuracy
Education & Experience
- High School Diploma or equivalent required.
- Minimum of one (1) year experience in a front desk setting.
- Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred.
- BLS Certification, be able to respond to medical emergencies (Preferred)
- Training in gait support, proper lifting techniques, and ADA compliance.
- Microsoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint.
Education Requirements
Required/Preferred
Education Level
Discipline
Required
High School Diploma
Join our team that is making a difference!
Please see Cano Health’s Notice of E-Verify Participation and the Right to Work post here
