Head of Data and AI

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Job Description
Value Proposition
This role will establish, scale and lead the First Citizens India Data and AI organization, serving as both the functional leader for the India capability and a strategic partner to Enterprise Data & Analytics leadership. As the senior-most Data & AI leader in India, the role will work closely with global leadership team to operationalize the Enterprise Data and AI strategy by building scalable capabilities across data, analytics and artificial intelligence. The leader will partner closely with Technology, Data Engineering and Enterprise Architecture teams to enable modern, cloud-based data platforms and AI solutions that accelerate business outcomes.
The leader will build a world-class Data & AI organization that accelerates innovation, strengthens data-driven decision-making and positions India as a strategic capability hub for Enterprise Data & AI. A core member of the India Leadership Team, this role serves as the key bridge between India and the global Enterprise Data & AI organization, ensuring strong alignment with enterprise priorities while strengthening India’s role as a strategic innovation hub.

Job Details
Position Title: Head of Data and AI – India
Career Level: L5
Job Category: Managing Director
Role Type: Hybrid
Job Location: Bengaluru

About the Team:
The First Citizens India Data & AI organization works on enterprise-wide data, analytics, artificial intelligence, governance & architecture capabilities for the bank. The team partners closely with Enterprise Data & AI leadership, business stakeholders, technology and the Data Engineering organization to deliver scalable, cloud-based data platforms and AI-driven solutions that enable business growth and operational excellence. As the organization continues to expand, the India team will play a critical role in advancing enterprise Data & AI capabilities while developing future-ready leadership and specialized technical talent.

Impact
The Head of Data and AI, India is accountable for:
•Building and scaling the India Data & AI organization.
•Driving enterprise-wide Data and AI Strategy.
•Advancing enterprise data governance, architecture, analytics and AI capabilities.
•Accelerating business value through trusted data, insights, and AI-driven solution.
•Establishing India as a strategic innovation hub for Enterprise Data &AI.
•Building a high-performing leadership team and future-ready Data & AI talent.
Role Context
•Operates within a global matrix organization with close partnership across Enterprise Data & AI leadership.
•Reports into the Enterprise Data & AI organization with strong alignment to the India Country Head.
•Partners extensively with Technology, Business, Risk and Security leaders.
•Influences enterprise strategy through collaboration, governance and cross-functional leadership

Key Deliverables (Duties and Responsibilities)
1.Enterprise Data & AI Strategy

•Execute the Enterprise Data & AI strategy across the India organizaiton
•Develop long-term capability roadmaps for Data & AI based solutions and platforms.
•Drive enterprise adoption of modern cloud-native data platforms.
•Establish India as a strategic center for innovation and technology excellence.

2.Data and AI Leadership
•Lead enterprise Data, Analytics and AI capabilities across the organization.
•Drive adoption of Artificial intelligence and advanced analytics to solve complex business challenges.
•Build scalable data products, AI solutions and analytical capabilities
•Promote responsible AI practices and innovation.
•Champion a culture of experimentation and continuous learning.

3.Data Governance and Information Management
•Implement enterprise data governance standards, policies and operating models.
•Strengthening data quality, stewardship, metadata management and master data practices.
•Ensure compliance with enterprise governance, privacy and regulatory requirements.
•Partner with Risk, Compliance and Information Security teams to safeguard enterprise data assets.
•Drive enterprise data management maturity and governance excellence.

4.Strategic Partnership and Platform Enablement
•Partner with business leaders to identify opportunities where Data & AI can create measurable business value.
•Provide oversight to India capabilities of Data & AI Architecture and collaborate with Technology and Enterprise Architecture teams to enable scalable, secure and cloud-based data platforms.
•Drive prioritization, portfolio governance and execution excellence across strategic initiatives.
•Establish operating metrics, business value tracking and executive dashboards.
•Ensure delivery outcomes align with enterprise objectives

5.Organization Governance & Stakeholder Management
•Serve as the primary India leader for Enterprise Data & AI.
•Build trusted relationships with global executives and business stakeholders.
•Represent India in Enterprise Data & AI leadership forums and governance councils.
•Influence enterprise strategy, investment priorities and transformation initiatives.
•Build a culture of accountability, collaboration and operational excellence.

6.Financial & Operational Management
•Manage budgets, workforce planning and investment priorities.
•Optimize delivery capacity and resource utilization.
•Establish KPIs and operational dashboards.
•Drive cost optimization while improving delivery effectiveness.

7.Talent and Leadership Development
•Build and scale a high-performing Data & AI organization.
•Recruit, develop and retain exceptional leadership and specialized technical talent.
•Create succession plans and leadership development programs.
•Foster an inclusive, innovative and learning-oriented culture.
•Strengthen organizational capability to support long-term enterprise growth
Skills and Qualification (Functional and Technical Skills)
Functional Skills
•Executive leadership experience within Enterprise Data & AI organizations.
•Strong expertise in Data Strategy, Analytics, Artificial Intelligence, Data Governance and understanding of modern Data Engineering capabilities.
•Experience building and scaling Global Capability Centers or global delivery organizations.
•Strong executive stakeholder management and influencing skills.
•Proven success leading enterprise transformation and innovation initiatives.
•Strong business acumen with the ability to translate strategy into measurable outcomes.
•Demonstrated experience leading large, globally distributed teams.

Technical Skills
•Enterprise Data Strategy
•Artificial Intelligence & Machine Learning
•Advanced Analytics
•Data Governance
•Enterprise Data Management
•Cloud Data Platforms
•Modern Data Architecture
•AI Governance
•Enterprise Information Management
•Agile Delivery & Product Management
•Data security and privacy

Qualifications
•Bachelor’s degree in computer science, Engineering or related discipline.
•Master’s degree preferred (MBA/MS).
•20+ years of progressive technology leadership experience.
•Significant experience leading Enterprise Data & AI organizations.
•Proven experience building and scaling enterprise Data & AI capabilities within a global organization or GCC.
•Strong track record leading enterprise data modernization, AI adoption and digital transformation initiatives.
•Financial Services or other highly regulated industry experience preferred.

Leadership Qualities
•Enterprise mindset with long-term strategic thinking.
•Builds and inspires high-performing teams.
•Creates a culture of innovation, accountability and continuous improvement.
•Strong collaboration across global, cross-functional organizations.
•Influences through relationships rather than authority.
•Demonstrates resilience, agility and sound executive judgment.
•Champions, Inclusion Belonging and talent development.

Relationships & Collaboration
Reports to: Country Head, India
Partners with: India Leadership Team, Global Enterprise Data & AI Leadership and Technology Leadership, Business Leaders, Risk and Security teams

Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodation at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.