Shannon Library Assistant - Federal Work-Study (Student Wage)

This position is only open to students who have been awarded Federal Work-Study (FWS) for the coming school year. Please confirm your FWS eligibility before applying.

Shannon Library is seeking student workers to staff its Information & Service Desks for the 2026-2027 academic year. As the first point of contact for library users, the Information & Service Desk plays a key role in shaping visitors' experience of Shannon Library.

This position provides customer service at assigned service points, primarily charging, discharging, and renewing library materials, with occasional special projects. Punctuality, attention to detail, and dependability are essential.

You should be:

• Comfortable with data entry and standard office software.

• Able to learn the Library of Congress call number system.

• Able to work independently, proactively, and within established policies and guidelines.

• Reliable in a customer/visitor service environment.

This is a customer service role, so please highlight any relevant customer or visitor service experience on your resume.

Desired skills:

• Willingness and ability to work an established schedule.

• Dependability and attention to detail.

• Good interpersonal communication skills.

• Excellent customer service skills, and enjoy working with people.

• Must be able to read printed labels.

• Must be able to push a full book cart and lift up to 15 pounds.

Responsibilities:

• Staff Service Desks.

• Checkout, discharge, and renew library materials for patrons.

• Sort, deliver, and retrieve library materials within the building.

• Answer basic information, direction, circulation, and library policy questions.

• Help patrons locate materials in the stacks and provide basic assistance with copiers and printers.

• Assist patrons with library request forms.

• Assist in opening or closing of the library during the first or last shift.

• Maintain a neat and orderly working space.

• Must be able to work weekends and during exam week periods.

• Adhere to all library policies and procedures.

• Special projects as assigned.

• NOTE: If unable to work an assigned shift, you must be able to find a substitute for that shift.

Schedule:

The desk is staffed 8 AM - 2AM during the academic year. Applicants must be willing to work early opening or late closing shifts to be considered. Weekly schedules are built around your class schedule and availability, and students able to work late-night and/or weekend shifts will receive extra consideration.

Compensation: $14.53/hour.

Application:

In addition to your resume, you must submit a cover letter which provides context for the experience seen in your resume. This is also an opportunity to explain why you would be a good fit for this position, and highlight your weekend or late night availability. Please include your anticipated graduation year in your cover letter.

MINIMUM REQUIREMENTS:

Resume and Cover Letter required.

Education: Current undergrad UVA student. Federal Work-Study eligible.
Experience: None
Licensure: None

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.