Treatment Coordinator

Description

Treatment Acceptance Specialist

Highland Dental, Liberty, MO

Are you the person in the room who isn't afraid to ask for the money?

We're looking for a Treatment Acceptance Specialist who thrives on presenting high-value treatment plans and closing them — not just scheduling them. This isn't an entry-level coordinator role. We need someone who's done this before, knows how to build trust fast, and isn't intimidated walking a patient through a $50,000 case.

What You'll Do

• Present comprehensive treatment plans to patients with clarity, confidence, and zero hesitation — including large case values
• Own the full case acceptance process from consultation through financial conversation to committed "yes"
• Build genuine rapport with patients so they trust the recommendation, not just the price tag
• Follow up relentlessly and strategically with patients who need more time to decide — most cases aren't accepted on the first conversation
• Track and report on case acceptance rates and follow-up outcomes
• Partner closely with clinical team to ensure treatment recommendations are presented accurately and persuasively

What We're Looking For

• 5+ years of experience presenting and selling dental treatment plans (required)
• A confident, assertive presence — you're comfortable asking for significant financial commitments and don't shy away from the number
• Exceptional interpersonal skills — patients remember how you made them feel, not just what you said
• Outstanding follow-up discipline — you don't let opportunities go cold
• Strong patient/customer-focused mindset — you close cases because it's genuinely right for the patient, not just to hit a number
• Experience with financing/payment plan conversations a plus

What Sets This Role Apart
This is a role for someone who wants to be measured on results, not just activity. If you've been underpaid or underappreciated as a "coordinator" elsewhere and you know you can move the needle on production, we want to talk to you.