- Location
- Vilnius, Lithuania · Kaunas, Lithuania
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Experience
- Seniority
- Manager
- Source
- Lever
Description
Working at Omnisend is... kind of boring.
Not the soul-crushing kind of boring — more like the “no drama, no chaos, just smart people doing great work” kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We’re data-driven. We test, we iterate, we improve. Gut feelings don’t drive decisions — insights do.
We trust each other. We’re transparent, give real feedback, and actually listen. No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact.
Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises — we bring in results.
And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together.
About the Role
Agency Success is a specialized function within Customer Experience focused on managing our high-impact partner agencies. We created this role to address the unique complexity of agency-managed portfolios: agencies run multiple brands at once and need one centralized, strategic point of contact rather than fragmented communication across several Account Experts.
As an Agency Success Manager, you'll be the centralized performance partner for a portfolio of priority agencies. You'll own the relationship end to end — driving retention and ROI growth for both the agencies and the brands they manage — by connecting strategy, operational execution, and trusted relationships across three dimensions.
Benefits
Gross salary starting from 3000 EUR/month based on experience, with quarterly salary reviewsFlexible working hours and remote work possibilities (3 days from the office, 2 days remotely per week)Private health insuranceUnlimited access to psychotherapyCareer growth opportunitiesSenior colleagues (over 70%) enable us to have a high-performing, productive environment where your growth will accelerateWorkstation budgetPersonalized work anniversary gifts, such as house cleaning, spa treatments, international flights, etc.Attractive workations and team-led team-building eventsA high-impact, high-ownership role in a growing, profitable company trusted by 150,000+ brands.The chance to shape a newly created function and define how we partner with agencies.A collaborative, human-first culture within our Customer Experience team.Room to build and grow — professional development, learning resources, and clear career paths.Competitive compensation and benefits.
