IT Computer Support Specialist

Provides a wide variety of computer and user support to ensure effective installation, maintenance and troubleshooting of computer hardware and software. 

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Class Specifications | IT Computer Support Specialist (E) | Class Spec Details

• Tests and installs specific client applications and/or reports using County software packages;
• Installs, tests, troubleshoots, and maintains hardware and software products; 
• Provide training to users on hardware and specific software applications;
• Begins to develop a basic understanding of local-and wide-area networks and assist senior staff in the identification and resolution of network operating problems;
• Provides software and hardware technical support to ensure clients' computers run efficiently;
• Diagnoses and solves problems on workstations and associated devices.

Education/Experience/Training:

• Associate’s degree in Computer Science or closely related field; and 
• One (1) years’ experience with evaluating and resolving computer, system, and user problems including compatibility conflicts, application operations, and hardware malfunctions; installing and maintaining computer hardware, software; or
• Any equivalent combination of experience and training totaling three (3) years.
• Experience in providing one-to-one IT training beneficial.

Required:

• Must pass a criminal and driving background check and meet any County-specific employment eligibility standards.