Senior Agent Fleet Back Office

About Goodyear

We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.

Why This Role Matters

As a Senior Agent Fleet Back Office, you will play a key role in supporting the efficient delivery of Goodyear Fleet Services operations. You will take ownership of fleet contract administration, master data management, billing activities, and operational support for fleet customers and service providers.

Working closely with Front Office Agents, the Truck Team, and other internal stakeholders, you will ensure accurate and timely execution of key processes, coordinate complex activities across your assigned cluster, and contribute to maintaining high service standards.

In addition, you will act as a point of contact and subject matter expert for junior colleagues, helping strengthen team knowledge, improve processes, and ensure operational excellence.

What You'll Do

• Manage fleet contracts and master data: Oversee customer and vendor setup, contract loading, billing configuration, vehicle and fleet updates, and sales and purchasing price maintenance in SAP and FOS.
• Ensure accurate and timely billing: Perform pre-invoicing checks, resolve billing discrepancies, handle invoice queries and claims, manage mileage billing, and ensure services and tires are billed within month-end deadlines.
• Support customer and vendor operations: Handle customer and service provider requests related to invoices, pricing, sales orders, customer bonuses, fleet updates, vendor setup, and self-billing processes.
• Coordinate operational and financial processes: Monitor system jobs and purchase orders, resolve processing errors, manage goods receipt activities, support intercompany transactions, and validate service provider invoices and payment-related queries.
• Manage casing-related activities: Maintain casing prices and grades in SAP, create purchase orders, and prepare reports related to casing collections, sales, and vendor invoices.
• Maintain systems and ensure process accuracy: Perform and coordinate quarterly FOS regression testing, maintain system settings, troubleshoot errors, manage user administration, and support SAP and FOS-related activities across the assigned cluster.
• Drive continuous improvement and team collaboration: Act as a subject matter expert and point of contact for junior colleagues, support onboarding and training, identify process improvement opportunities, and collaborate with Front Office Agents and the Truck Team to deliver excellent service.

What We're Looking For

• Relevant professional experience: 2–3 years of experience in customer service, help desk, operations support, or back-office functions, including at least 1 year in a Fleet Back Office Agent role.
• Technical knowledge: Experience with SAP is preferred, together with good knowledge of Microsoft Excel and the ability to work with operational systems and databases.
• Language and communication skills: Excellent verbal and written communication skills in English, as well as proficiency in a second language relevant to the assigned cluster.
• Analytical and problem-solving abilities: Strong critical-thinking skills, an analytical mindset, and the ability to investigate issues, identify root causes, and drive process improvements.
• Process and organizational skills: Ability to follow established procedures, manage sequential processes, maintain accuracy, balance priorities, and consistently meet deadlines.
• Ownership and initiative: A proactive and independent approach, demonstrating accountability, attention to detail, diligence, and the ability to take ownership of responsibilities.
• Teamwork and customer focus: Strong interpersonal and collaboration skills, a customer-oriented mindset, and a proven ability to maintain high service standards, with no major escalations received.

We welcome applicants from a wide range of backgrounds and experiences. Even if you don't meet every listed qualification, we encourage you to apply.

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Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 48 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.