Registrar Student System User Process & System Training Specialist

Job Profile Summary

Under limited supervision, this position supports the Sr. Director of Compliance and Training with design, development, and training on business processes, and system training programs for the college community. This role develops user guides and training materials, create and maintains a training resource employee SharePoint site that supports and fosters collaboration with functional and technical teams. Responsible to ensure system integrity, and assists with internal auditing of business processes and apply training/ refresher training for improved efficient business processes outcomes that supports student records accuracy management and business goals.

  

Minimum Qualifications:

• Bachelor’s degree in a related field required, such as educational administration, business administration or information systems.
• Two years of experience with process development, data analysis and report generation.
• An equivalent combination of education and experience may be considered.

 

Knowledge, Skills and Abilities:

• Experience with specific higher education software (e.g., Banner, Workday, PeopleSoft).
• Experience in a registrar's office, admissions, or enrollment management role at a postsecondary institution.
• Knowledge of higher education regulations, such as the Family Educational Rights and Privacy Act (FERPA). 

• Technical skills:  Significant experience in a registrar's office or other higher education administrative role, with specific experience managing student information systems (e.g., Banner, PeopleSoft) and resolving business challenges. Prior supervisory or training experience is often required. A strong understanding of database management. Working knowledge of the software systems used by the college to support students.
• Technical Skills: Expertise using and training others on complex database systems. Experience with software testing and writing technical documentation.

• Training expertise: Demonstrated experience designing and delivering effective system and process training for a diverse audience.
• Communication: Exceptional communication, interpersonal, and presentation skills are necessary to train diverse user groups. Excellent written and verbal communication skills, with the ability to explain complex technical information clearly to non-technical users.

• Organizational skills: Strong project management and organizational skills, with the ability to manage multiple projects and deadlines. 
• Dispute Resolution skills: Ability to resolve challenges to the satisfaction of the parties concerned.
• Soft Skills: Must possess strong analytical, leadership, and problem-solving skills, with keen attention to detail. 

 

Essential Functions:

• Daily – 20% - Training development and delivery: Designs and creates training curriculum, manuals, job aids, and other resources for faculty and staff on the use of the Student Information System (SIS) and other registrar-related technologies and processes. Create and maintain a training website to house resources accessible to staff and used for onboarding new employees. Delivers training sessions in a variety of formats, including live workshops, online tutorials, and on-demand videos. Coordinates with academic departments and other units to schedule and conduct training sessions for new and existing employees.
• Daily – 15% - System and process management: Serves as a functional expert for registrar systems, including the Student Information System (SIS) and other registrar-related software and reporting tools. Reviews existing business practices and workflows to identify opportunities for process improvement, to correct deficiencies and enhance effectiveness of these practices and workflows.
• Daily – 15% - Documentation and support: Develops and maintains technical and process documentation for end-users by researching relevant and current laws that affect the registrar’s office operations to ensure that its operations, procedures, and systems comply with applicable legal requirements. Evaluates the effectiveness of training programs and documentation by soliciting user feedback and monitoring support requests.
• Daily – 15% - Collaboration and communication: Acts as a liaison between the Registrar's office, academic, and student services departments to ensure a consistent understanding and application of system usage procedures. Participates in cross functional process needs assessment for registrar support while maintaining current on industry trends in higher education technology and training tools. 
• Daily – 15% - Compliance and data integrity. Educates users on compliance with federal and state regulations, especially FERPA, to protect student data. Ensures consistent application of college’s policies across all user processes related to the SIS. Assists with data audits to maintain the accuracy and integrity of student records in the system. 
• Daily – 10% - Team and communication leadership. Acts as a liaison between the registrar's office, IT, and other functional partners to ensure consistent understanding of workflows and serve as a point of escalation for process issues and functional discrepancies. 
• Daily – 5% - Reporting and metrics. Collects and analyzes training-related metrics to measure effectiveness and identify areas for improvement.
• Daily- 5% - Other duties as assigned. 

 

Our Culture – At Broward College, our leaders embody a culture of competence, care, character, composure, and courage. We prioritize serving each other and our students through high-quality guidance, mutual respect, resilience, and fair, thoughtful decision-making, all while upholding the values of integrity, transparency, and honesty.

 

Broward College offers an exceptional benefits package, including, but not limited to:

• Affordable High Quality Healthcare Insurance (Medical, Dental & Vision)
• Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan
• Wellness Program
• Vacation/Paid Time Off
• Winter and Spring Break Off
• Paid Parental Leave
• Tuition Assistance and Tuition Reimbursement are available to employees and family members

Job Title

Registrar Student System User Process & System Training Specialist

  

Position Number

P0092774

    

Job Status

Full time Temporary

    

Department

College Registrar Info Management

  

Location

Weston Center

    

Pay Grade

512

    

Salary

$44,907 - $53,327 (Salary commensurate with education and experience)

  

Work Shift

First Shift

   

Work Schedule

Monday – Friday/Weekends/Varies

   

Hours Per Week

40

   

Posting End Date

Open Until Filled

   

Comments

To be considered for this position, a completed online employment application along with a resume and unofficial transcript(s) are required.

   

Designated Essential Personnel

No

   

FLSA Status

Non-Exempt

   

Position Classification

Professional Technical Staff (PTS)

   

Special Instructions to Applicant:

For positions requiring a degree, the official transcripts are required upon hire. An unofficial copy of the degree/transcript is acceptable during the application process and must be attached to the online application. If unable to attach the documentation, please email document to [email protected] or fax to 954-201-7612, stating clearly the position name(s) and position number(s) the transcript is to be attached to.

Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline. All required documentation must be received on or before the job posting end date.

**Please note that multiple documents can be uploaded in the “Resume/CV/Transcript/License/Certification” section of the application**

Please refer to link with the instructions on how to submit an application with multiple documents. https://www.broward.edu/jobs/_docs/tutorial_external_applicant_broward_college.pdf. 

Employment is contingent upon successful completion of the required background screening process.

Broward College uses E-Verify to check employee eligibility to work in the United States.  You will be required to complete an I-9 Form and provide documentation of your identity for employment purposes.

  

Broward College is an equal opportunity employer and strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. The College does not discriminate on the basis of age, color, disability, gender identity, genetic information, national origin, race, religion, sexual orientation or any other legally protected classification. For inquiries regarding Title IX and the college’s non-discrimination policies, contact the Vice President for Talent and Culture at 954-201-7449, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309. Applicants needing a reasonable accommodation with the application process, please contact the Talent and Culture Department at [email protected].

Disclaimer

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted of describe all the specific duties and responsibilities that may be required in any particular position. Directly related education/experience beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Broward College reserves the right to revise or change job duties, job hours, and responsibilities.