Front End Lead (Full-Time)

Description

The Front End Lead will honor the Murdoch’s mission, values, and principles by providing the critical first and last impressions for customers. They balance attention to detail in accurate transactions and proper cash handling skills with a friendly, caring attitude, making all customers feel welcome. Customer interactions, both in-person and over the phone, are their primary activity throughout a normal workday. They also maintain and merchandise the front end and support the rest of the store team through product lookups and stock checks, providing customer direction to departments, and communicating efficiently across multiple functions in the store. The Front End Lead will be responsible for teaching, training, and coaching of new and existing Cashiers within the store. They will act as the subject matter expert with all process, routine, and systems having to do with the Cashier position. 

As a Murdoch's Team Member, you will...

• Commit to the success of the team by embracing Murdochs’ mission, values, and principles.
• Provide exceptional customer service with a focus on the customer’s needs and solutions that meet them, in a manner that makes them feel valued and welcome in our stores. This includes greeting each customer that enters the store and thanking each customer as they leave.
• Perform accurate transactions at Point of Sale and properly balance your cash drawer each day.
• Support the department lead(s) and manager(s) to facilitate the highest standards in merchandising, and store appearance.
• Teacher, trainer, and coach of new and existing cashiers within the store.
• Merchandise, stock, re-stock, and recover products within the front end and other departments according to Murdoch’s merchandising standards.
• Complete inventory pricing and maintenance duties.
• Perform load outs, and carry outs as needed.
• Create and maintain a safe environment for customers and team members.
• Communicate effectively and create positive working relationships with team members. 
• Exhibit proper radio and phone etiquette.
• Work with the Assistant Store Manager to develop and achieve goals.
• Other duties as needed, throughout the store.

Requirements

As a Murdochian, you must...

•  Strong communication (written, oral, and interpersonal) skills.
•  Strong organizational skills.
•  Positive attitude and demonstrated practice of learning.
•  Excel in a fast-paced, evolving work environment.
•  Familiar with standard concepts and practices within the retail environment.
•  Strong Windows-based computer skills – especially with Microsoft products.

Physical Demands:

•  Stand for a long period of time.
•  Heavy and repetitive lifting (up to 50lbs).
•  Bending, carrying and pushing.
•  Working on a ladder.
•  Repetitive wrist movements on keyboard.
•  Close vision for computer work.
•  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Competitive Benefits + Compensation:

• Amazing Employee Discount on everything from clothes to power tools to pet food.
• Multiple Health Insurance options to best suit your needs after 60 days.
• Dental & Vision options to complete your health plan.
• Life Insurance to secure your family’s financial future.
• Paid Vacation allows you to relax and recharge.
• Holiday Pay throughout the year so you can celebrate with your family.
• Paid Sick Time empowers you to stay home and focus on your health without losing pay.
• 401(k) with a generous 4% company match to help plan for retirement.
• Paid Parental Leave to take time to bond with your family’s new addition.
• Community Giving Program matches your donations and provides paid volunteer hours.
• Wellness Program saves you money by lowering medical premiums with credits earned.
• Training Program helps you expand your knowledge and skills with over 250 courses.
• Other various Voluntary Insurance Options.