- Salary
- $25+
- Location
- Shoreview, MN, US
- Type
- Full-time
- Department
- Security
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Company Overview:
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Pay Rate: $25.75 / Hour paid WEEKLY with benefits including medical, dental, vision, 401k, and life insurance Minimum 1 plus years of Security experience Or prior Law Enforcement or Military experience required Candidates MUST have a valid driver's license with at least one year of driving history Allied Universal is the world's largest private security company with over 800,000 employees! Allied Universal offers unmatched career growth opportunities in the security industry Key Responsibilities & Required ExperienceThe SOC Operator is responsible for monitoring, analyzing, documenting, and responding to security and operational events across multiple locations. Candidates should be comfortable working in a technology-driven environment and demonstrate strong critical thinking, communication, and incident management skills. Primary Responsibilities Include:- Operate and manage the S2 NetBox Access Control System, including generating reports, responding to alarms, investigating activity, and navigating system partitions.
- Utilize Milestone Video Management System (VMS) to review, monitor, and collect video evidence supporting investigations and security incidents across a network of 1,000+ cameras.
- Manage and respond to incidents through various ticketing systems, ensuring timely, accurate documentation and closure. Experience with ServiceNow is preferred.
- Create, distribute, and manage emergency and operational communications using mass notification platforms, such as AlertMedia or Everbridge.
- Administer the Traka Key Management System, including profile creation, access-level assignments, and key accountability functions.
- Generate and maintain incident reports and asset information using Fusion/Salesforce platforms.
- Monitor intelligence feeds through Dataminr, evaluate emerging threats, and escalate incidents in accordance with established procedures.
- Maintain detailed incident documentation and provide timely communications to internal stakeholders and client personnel.
- Demonstrate strong situational awareness, multitasking abilities, and decision-making skills in a 24/7 operations environment.
- Wednesday-Sunday | 7:00 AM - 3:00 PM (40 hours/week)
- Monday-Tuesday | 7:00 AM - 3:00 PM (16 hours/week)
- Wednesday-Sunday | 3:00 PM - 11:00 PM (40 hours/week)
- Monday-Tuesday | 3:00 PM - 11:00 PM (16 hours/week)
- Wednesday-Sunday | 11:00 PM - 7:00 AM (40 hours/week)
- Monday-Tuesday | 11:00 PM - 7:00 PM (16 hours/week)
- Experience working in a Security Operations Center (SOC/RSOC) environment.
- Experience with access control, video management, incident management, and mass notification systems.
- Strong written and verbal communication skills.
- Ability to prioritize multiple incidents and tasks simultaneously.
- Proficiency with Microsoft Office applications and security technology platforms.
- Ability to work independently while maintaining exceptional attention to detail.
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.