Head of Merchant Partnership

Head of Merchant Partnership

Job Location: Ho Chi Minh City, Vietnam

Job Type: Full-time, Onsite

We're working closely with our client to look for a Head of Merchant Partnership.

Our client is a leading digital rewards and loyalty platform based in Vietnam. With nearly a decade of industry expertise, they manage high-volume voucher distribution for thousands of corporate partners. Their technology streamlines digital gifting for a wide variety of business needs, including promotional campaigns, customer acquisition, partner incentives, and employee reward programs.

Job Description

• Lead the development and execution of strategic plans to grow merchant networks and drive profitability, with a strong emphasis on Premium Services for affluent segments and regional expansion opportunities. 
• Define key objectives, initiatives, and performance metrics to deepen engagement with merchants and ensure alignment with overall business goals.
• Conduct regular business reviews and gather actionable insights from key sectors, particularly Banking and Finance, to guide strategic planning and optimize commercial outcomes.
• Stay current on market trends and competitive movements to proactively identify growth opportunities and adjust partnership strategies accordingly.
• Establish and maintain effective communication processes between merchants and internal departments (Sales, Customer Service, Marketing, Product, etc.) to ensure seamless coordination and responsiveness to merchant needs.
• Build, coach, and develop a high-performing Merchant Partnership team, setting clear KPIs and accountability structures. Foster a results-oriented culture that values ownership, transparency, and continuous improvement.
• Perform additional duties as assigned by the Board of Directors (BOD).

Requirements

• Demonstrated leadership with a proactive, hands-on approach and a strong commitment to integrity, reliability, and effective communication. 
• Skilled in building and developing high-performing teams, with a proven ability to nurture talent and drive accountability.
• Extensive experience in business development, sales, marketing, and account management.
• Strong operational mindset with the ability to design and improve processes that enhance departmental performance and efficiency.
• Well-versed in contract management and supplier negotiations, with strategic thinking and influence.
• Highly organized and results-driven, with strong problem-solving skills and a consistent focus on solutions and outcomes.
• Proficiency in English (both written and verbal).

Benefits

• Opportunities to learn and grow through internal training, rotation, and career advancement.
• ESOP program – grow together and share in the company’s achievements.
• Comprehensive healthcare with Bao Viet and full statutory benefits.
• Full gross salary during probation.
• Annual ESOP & salary review based on performance.