Tool Hire Manager

At Jewson, part of STARK UK, we believe that our greatest asset is our people! We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home!

We know the trade. In fact, on average, you'll find close to 90 years of experience in every Jewson branch!

We are recruiting for a Tool Hire Manager to join our thriving Jewson branch in Dumbarton (G82 2BG), working full-time Monday to Friday, 7:30am – 5:00pm, with every other Saturday from 8:00am – 12:00pm.

As a Tool Hire Manager, you will drive sales and business growth, develop customer relationships, win new business and deliver excellent customer service while ensuring the smooth day-to-day running of the Tool Hire operation.

What You’ll Be Doing

• Oversee the day-to-day tool hire operation, ensuring a smooth and efficient service.
• Build strong customer relationships, identifying opportunities to upsell, cross-sell and grow tool hire sales.
• Work closely with your Tool Hire colleague to deliver excellent customer service and achieve sales targets.
• Promote tool hire products and services to existing and potential customers.
• Ensure equipment availability, stock levels and hire standards are maintained.
• Handle customer enquiries, resolving any issues or complaints professionally.
• Support the wider branch team by sharing tool hire knowledge and identifying opportunities to develop sales.
• Ensure all equipment is handled safely and health and safety procedures are followed.
• Work closely with the Branch Manager to support overall branch performance.

What We’re Looking For

• Experience in a customer-facing or sales environment. Tool hire experience and product knowledge would be beneficial.
• Strong customer service skills with the ability to build lasting relationships.
• Commercial awareness and the ability to identify opportunities to increase sales.
• A proven ability to win new business, develop customer accounts and drive sales growth.
• Experience supporting or coordinating day-to-day activities, ideally within a small team.
• Good communication and organisational skills.
• A proactive, hands-on approach with the ability to work independently.
• A good understanding of health and safety.
• A flexible approach and willingness to support the wider branch when required.

What’s in it for you   

• Competitive Basic Salary   

• Performance Related Bonus   

• 34 days holiday per year   

• Retirement Savings Plan (Pension) – with Legal & General   

• Life Assurance  

• Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway   

• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)   

• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover   

• Refer a Friend scheme   

• Wellbeing Centre via Work Perks   

Why Choose Us?  

Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.  

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.  

Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.  

What's Next  

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.