Consulting Engineering Technical Leader

Meet the Team

Join Cisco’s Customer Experience (CX) Consulting Engineering team to drive technical innovation and architectural leadership for our most strategic enterprise customers. We are trusted advisors who architect, design, and implement end-to-end multi-domain technology solutions across enterprise networking, cloud, cybersecurity, and AI infrastructure. Our collaborative team bridges deep technical engineering with strategic business outcomes, accelerating customer digital transformations at global scale. You will lead high-impact engineering initiatives, mentor top technical talent, and shape the future of intelligent infrastructure backed by Cisco’s global innovation ecosystem.

Your Impact

·      Serve as a trusted technical advisor to senior customer leaders, including IT executives, aligning technical recommendations and adoption plans with customer business objectives and technology roadmaps.

·       Lead the design, deployment, migration, integration, troubleshooting, and optimization of complex, tailored, multi-domain solutions across Cisco and relevant third-party technologies.

·      Lead technical work within strategic customer engagements, coordinating across Cisco consulting, Customer Success, Sales/account teams, Support/TAC, product and engineering teams, vendors, and partners to deliver a unified customer experience.

·      Translate customer needs and technical adoption journeys into solution recommendations and success plans in partnership with Customer Success and other cross-functional teams; support adoption, expansion, measurable value, and renewals.

·      Guide customer technology roadmaps and transformation initiatives, identifying dependencies, risks, and trade-offs to help customers optimize technology investments and prepare for future needs.

·      Act as a focal point for proactive problem resolution and lead complex technical escalations, using advanced simulations, labs, test environments, analysis, and root-cause remediation across Cisco and third-party technologies.

·      Apply expertise in relevant Cisco and adjacent technology domains, including network design and operations, cloud, data center, security, and service provider technologies, to shape technically sound and interoperable solutions.

·      Apply programmability, scripting, automation, orchestration, DevOps/NetDevOps, and AI tools where appropriate to improve solution delivery, operational efficiency, and customer outcomes. Validate AI-generated outputs for accuracy and quality.

·      Create and review clear, technically accurate customer-facing designs, implementation guidance, roadmaps, and other delivery documentation; uphold CX documentation standards and communicate complex technical concepts to diverse audiences.

·      Develop reusable digital intellectual capital, such as automation artifacts, templates, playbooks, deployment guides, and best practices. Share knowledge and lessons learned to improve delivery methods and customer outcomes.

·      Mentor and guide consulting engineers and project teams, strengthening technical capability and consistent delivery practices. Contribute customer and market insights to internal teams to inform service and solution improvements.

Minimum Qualifications

·      Bachelor_s degree in Computer Science, Electrical Engineering, Information Technology, or a related STEM field, or equivalent practical technical experience.

·       8+ years of related experience includes technical consulting, solutions architecture, or network engineering in Service Provider environments.

·       Expert-level technical certification, such as CCIE (Enterprise and Service Provider), or an equivalent relevant certification.

·       Demonstrated hands-on experience designing and deploying complex architectures across relevant technology domains, such as routing and switching, data center, cloud, or security.

·       Demonstrated experience with network automation, programmability, or scripting (for example, Python, REST APIs, Ansible, Terraform, or NetDevOps frameworks).

·       Experience leading technical work across cross-functional teams and communicating recommendations to customer stakeholders.

Preferred Qualifications

·       Experience architecting AI infrastructure, AI operations (AIOps), or automated orchestration solutions.

·       Experience with Cisco and third-party technologies and multi-domain integrations in Service Provider environments.

·       Experience mentoring technical talent and contributing reusable technical assets, standards, or best practices.

·       Strong executive communication and customer consulting skills, including the ability to explain technical strategy, options, and trade-offs to senior business and technical leaders.

·       Contributions to technical communities or industry thought leadership, such as Cisco Live presentations, IETF participation, or technical publications.

·       Experience collaborating with product management and engineering teams to share customer insights and influence solution or service improvements.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.