Customer Support Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Our Software & Services team is part of Motorola Solutions' Asia Pacific business. We are a professional services organization delivering managed services and mission-critical software communication solutions. We provide client-focused, leading-edge, end-to-end solutions tailored to unique operational environments—encompassing voice (radio), data, and video technologies—primarily serving the public safety, government, energy, and natural resources sectors

Job Description

The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products. The CSM manages government contracts with responsibility for successful delivery of Service products for Local government customers. Manages the relations with external partners responsible for delivering Service products to customers. Responsible for contract renewals, proposals, accurate forecasting, development of Statements of Work, and meeting P&L and receivables goals; overseeing contract P&L performance including meeting Service billing and cost performance goals. Responsible for marketing sophisticated / integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect Sales teams. The CSM is responsible for the development of service account plans and profiles, goals and strategies within assigned accounts. Major emphasis includes developing customer relationships that will position Motorola for Service growth throughout the designated customer base. Must be willing to travel throughout the designated region.

Basic Requirements

• Experience: 5+ years of experience managing complex, large-scale programs, cross-cultural multi-skilled teams, and divisional delivery.

• Proven background in contract lifecycle management and customer success within the technology or government sectors.
• Strong skills in commercial proposal development, P&L management, and strategic account planning.
• Domain Expertise: Proven track record in successfully delivering mission-critical radio communications projects and interfacing with the government sector.

• Regional & Cultural Awareness: Deep understanding of Asia Pacific cultural diversity and complex, services-led deals.

 

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.