Pharmaceutical Informaticist Analyst

Job Title:   Pharmaceutical Informaticist Analyst

Department: Clinical Applications 
Location:  Hybrid (Onsite & Remote), Riedman Campus, 100 Kings Highway, Rochester NY 1461.

We are mostly remote however there may be times that onsite will be required.

Hours Per Week: 40 
Schedule:  Full-Time, Day-Shift, Monday to Friday, (8 am -4:30 pm) 

On-Call Requirements-Rotation within the call schedule weekly Monday->Sunday. Virtual available phone 24/7.

POSITION SUMMARY

The role of the Pharmaceutical Informaticist Analyst position includes bridging the gap between understanding pharmacy practices and designing, building, testing, and validating on-going configuration in the EMR system. The team member must possess in-depth knowledge of software functionality as well as pharmacy workflows and must be able to quickly gain knowledge of state and federal requirements. Will remain abreast of new developments in assigned application.  In collaboration with EMR team members and operational leaders, the Pharmaceutical Informaticist Analyst will stabilize and optimize the EMR and will work with cross-application work-groups to accomplish project goals.

 

KEY RESPONSIBILITIES

Communication:

• Effectively communicates to end users and leadership regarding build changes and project plans.
• Works with Training to coordinate communication and documentation for end users. Knows when to submit educational material to Strides without being prompted.
• Provides training and demonstrations of system functionality as necessary.
• Anticipate and proactively communicate dependencies and delays to project team/management.

 

IT Processes:

• Work closely with Pharmacy leaders to define needs of current climate.
• As a pharmacist, the Pharmaceutical Informaticist Analyst offers a perspective based on his/her pharmacy experience, training and ongoing educational requirements that allow him/her to readily understand the perspective of the pharmacy leaders and translate that to the team.
• Propose well thought out EMR solutions that support patient safety.
• Pharmacists typically arrive in the informatics/analyst role with a very solid understanding of patient safety risks through their pharmacy experience, training and ongoing education that allow them to understand the gravity of the situation and minimize the back-and-forth often needed to finalize a solution.
• Identify areas of the EMR system that need ongoing maintenance.
• An informatics pharmacist should be keyed into ongoing developments in the profession, including advances with respect to significant drug approvals or other impactful changes. For example, if a new diabetes medication or chemotherapy option hits the market, the informatics pharmacist should be able to alert the team of the potential impact and plan accordingly when the ERX is delivered via FDB.
• Test complex ERX build .
• The value of the informatics pharmacist here is the combination of the clinical pharmacist and the analyst who designs in-depth testing based on his/her familiarity of the inner workings of the system. The informatics pharmacist can put oneself in the position of the operational pharmacist to design an elegant solution and also fill the role of the engineer who wants to build a solution that works. Pharmacists tend to be very exacting. They typically don’t like to make mistakes or see situations worsen due to an oversight on their part and this can benefit the EMR.
• Serve as IT lead for organizational committees.
• An informatics pharmacist’s pharmacy experience, training and ongoing educational requirements position them well to process and assimilate new information and be able to translate that for the team.
• Organize priorities with team as they arise.
• An informatics pharmacist should be able to leverage his/her background and quickly assess the riskiness of action or inaction with respect to EHR enhancements, incidents or maintenance. The informatics pharmacist will alert the team to issues that have far reaching consequences. The informatics pharmacist remains largely available to the rest of the team.
• Effectively collaborate regularly with pharmacy end users.
• The informatics pharmacist would liaise with Rx Operations for information gathering and relationship development. This would foster an environment of proactive collaboration and include the Willow team in the planning of Rx Ops initiatives.  In much the same way that providers have an innate trust when speaking to other providers, the informatics pharmacist would be able to approach those interactions with Rx Ops on a level playing field.
• Assists end-users on proper use of the application.
• Implements approved changes based on customer-designated priorities.
• Effectively manages division of time between incidents, work orders, projects, RFCs, Epic application requirements (nova notes, reportable issues, etc.) and other assigned responsibilities.
• Completes change requests by due date. Consistently meets deadlines independently.
• Collaborate with project managers/peers in estimating, planning and tracking of assignments.
• Understands workflows of operational areas supported.
• Manages assigned RFCs with minimal assistance and is able to follow defined processes and deadlines.
• Is able to troubleshoot, update and resolve incidents.
• Gathers requirements from operations with signoff/email confirmation before development begins (in most cases).
• Designs and implements future-state operational workflows by interacting with operational department representatives to analyze needs and translate these into system design.
• Validates build with operations when development is complete or at key milestones during development.
• Validates build or resolution of issue with end users prior to closing request.
• Follows established guidelines for system change control.
• Reviews and tests new build and releases prior to implementing in the production environment.
• Able to execute unit and system test cases and document testing results.
• Includes operational end users when performing final testing.
• Works with QA to write consistent and detailed documentation of test plan, test cases, and testing results in tracking software
• Address/resolve defects or other issues experienced during the validation; re-test/validate and documents resolutions to ensure changes are achieving the expected outcomes.
• Advocates for proper testing and release management processes and procedures.
• Successfully implements project/changes with minimal unexpected or adverse operational impact.
• Remain abreast of new developments in the area of systems design and analysis by participating in continuing education programs/conferences (as requested by leadership), reviewing pertinent literature and periodicals.
• Enhance technical skills through self-study, formal training, and task assignments.
• Able to identify and escalate cross application issues/impacts
• On-call schedule and command centers, etc. as needed.
• Performs other support and application development tasks as requested by their leader.

 

General:

• Transfers incidents to other teams after speaking with a member of the other team.
• Responds accurately to meeting requests in a timely manner; when attending meetings, is well-prepared and on time.
• Accurate and timely maintenance of Outlook calendar and voicemail.
• Is available and approachable by peers for assistance.
• Completes Project Dash accurately and timely; consistently documents updates to change requests in Dash (or follows the relevant process for your team).
• Documents progress on incidents in Ivanti, consistently updating task status (or follows the relevant process for your team).
• Brings possible solutions to the table when reporting problems/issues.
• Troubleshoots and assists with issues both within assigned team and with other teams.

DESIRED ATTRIBUTES

• Excellent customer service and communication skills
• Understanding/knowledge of clinical/peripheral healthcare functions and work processes
• Understanding of technology related to functional processes/workflow
• Strong analytical, computer, and communication skills
• NYS licensure safeguards that NYS laws have been reviewed, to some degree.

 

MINIMUM QUALIFICATIONS

• Bachelor’s of Science in Pharmacy Required
• 2-5 years’ experience working as a Pharmacist in a Hospital

 

REQUIRED LICENSURE/CERTIFICATION

• EMR Certification (to be obtained within 6 months after hire, if required for job function)
• Actively Licensed Pharmacist – NYS Preference

EDUCATION:

BS: Pharmacy (Required)

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$130,000.00 - $155,000.00Rochester14617

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.