Overview
Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits!
FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams.
FECA has a caring team of employees, deeply invested in the communities it serves. FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering) as well as extensive professional development opportunities including on-site educational and leadership development programs.
With over half a billion dollars in assets and more than 100,000 members, FECA has branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX. FECA’s corporate offices are in Memphis, TN. For more information, visit fecca.com.
Title: Vice President, Branch Operations
Department: Operations
Reports To: EVP, Operations/COO
Schedule: Varies
Location: Main Branch, Nonconnah
FLSA Status: Exempt
Responsibilities
Serve our members.
Responsible for the daily and strategic operations of multiple branch locations and our E-Branch.
Fulfill essential duties and responsibilities of each direct report. Direct reports include branch managers in the Memphis market, and the AVP- Remote Branches.
Responsible for maintaining policies, procedures and reporting as it pertains to the department as well as budget accountability.
Overall management of our E-Branch functions to include online banking platform, debit and credit card programs.
Develop and maintain contacts within the FedEx community.
Hold employees to high standards to include timely follow up with members, punctuality, attendance, positive attitude, policy and procedure compliance, member first philosophy and ensure accountability for these standards.
Conduct regular one-on-one and team meetings for coaching, and communication of organizational direction and results.
Maintain a positive work atmosphere by acting and communicating in a manner that shows confidence, confidentiality and professionalism with members, vendors, coworkers and management.
Must have an excellent understanding of the CARE Service Standards and FedEx Employees Credit Association products and services.
Responsible for developing and maintaining a member centric culture where employees are highly motivated, friendly and well trained for their position
Regular collaboration with senior leadership regarding department performance and opportunities.
Maintain regulatory compliance including Bank Secrecy Act for self and direct reports.
Some travel is required.
All other duties and responsibilities as assigned.
Qualifications
College degree or equivalent higher level management work experience required.
At least seven years financial institution operations experience required, with working knowledge of rules and regulations.
Five years of progressive and advanced supervisory experience of a staff of ten employees or higher required.
Experience in a retail financial branch required.
Experience in card processing preferred
Experience in digital channels preferred.
Lending experience preferred including underwriting.
Must be accurate, detail orientated and be able to work within a team environment.
Possession of NMLS number or ability to obtain one.
Proven track record of coaching, mentoring and developing employees required.
Strong computer skills are required, must be proficient in Microsoft Products.
Excellent oral and written communication skills.
Excellent problem-solving skills.