Customer Experience Representative

Description

Bethel Farms is a family-owned company with over 4,500 acres of turfgrass production in Florida.

Our mission is simple: "Honoring God, growing better everyday."

We are committed to excellence, innovation, teamwork, and delivering exceptional products and service.

We’re passionate about providing premium-quality turfgrass and creating outstanding retail experiences for our customers. We are seeking a friendly, dependable, and customer-focused Customer Experience Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service through phone, email, and other communication channels.

We offer a supportive team environment with competitive pay, 401k, paid time off, paid holidays, flexible scheduling, growth opportunities, and insurance (medical, dental, vision, short and long-term disability).

Essential Duties and Responsibilities

• Provide outstanding customer service while building positive relationships with customers.
• Respond to customer inquiries via phone, email, and other communication channels 
• Process orders, returns, exchanges, and other customer requests accurately.
• Research and resolve customer concerns, escalating issues when appropriate.
• Collaborate with other departments to ensure prompt resolution of customer needs.
• Meet individual and team performance goals for quality, productivity, and response times.
• Stay knowledgeable about company products, services, policies, and procedures.
• Maintain accurate customer records and documentation.
• Support and maintain a professional, team environment.

Requirements

• Previous customer service experience required.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable using computers and learning new software systems.
• Strong attention to detail and organizational skills.
• Positive attitude, reliability, and a team-oriented mindset.

Preferred Skills

• Experience with customer relationship management (CRM) or ticketing software.
• Ability to remain calm and professional while handling challenging customer interactions.
• Intermediate experience with Excel helpful.