Senior Manager, Operational Excellence

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

About Lowe’s

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

About Lowe’s India

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About The Team

The Private Brands Team is committed to delivering a cohesive and consistent brand experience through effective portfolio management and minimizing dependencies on third-party agencies. Our team operates through two distinct functions: Packaging Operations and After Sales Customer Support (ASCS).

The Packaging Operations Team is responsible for the execution of our Private Brand strategies. This includes managing packaging, print quality management, packaging innovation, and development. Provides in-house production capabilities for the Private Brands portfolio, through re-fresh and re-design of the SKUs for all Lowe’s brands. This team also ensures that the instruction manuals, legal and packaging copy for the Private Brands products adhere to the quality standards and brand guidelines as set by Lowe's.

Job Summary

The Senior Manager – Operational Excellence will lead initiatives that improve the effectiveness, efficiency, and scalability of Private Brands operations. This role will identify process improvement opportunities, eliminate waste and variability, establish performance measures, and deliver cross-functional projects that strengthen end-to-end operational outcomes.

The successful candidate is a strategic, data-driven operations leader with strong project management discipline. They will partner with business stakeholders to design practical solutions, implement sustainable process changes, and build a culture of continuous improvement, accountability, and operational rigor.

Key Responsibilities

Operational Excellence & Process Improvement

• Lead the operational excellence agenda for Private Brands by identifying, prioritizing, and delivering process-improvement opportunities.
• Assess current-state workflows, identify bottlenecks, handoff gaps, rework, and inefficiencies, and develop future-state processes that improve speed, quality, cost, and stakeholder experience.
• Apply continuous-improvement methodologies such as Lean, Six Sigma, Kaizen, root-cause analysis, value-stream mapping, and standard work to improve business performance.
• Develop and maintain process documentation, operating procedures, governance mechanisms, and controls to enable consistent execution.
• Drive adoption of simplified, standardized, and scalable ways of working across teams.

Project & Program Management

• Lead cross-functional projects from problem definition through planning, execution, change adoption, and benefits realization.
• Define project scope, milestones, workplans, dependencies, risks, resource requirements, and success measures.
• Establish clear governance, facilitate stakeholder reviews, manage issue resolution, and provide timely status updates to leadership.
• Balance multiple concurrent initiatives while ensuring delivery against agreed timelines, quality standards, and business outcomes.
• Support change-management activities to ensure new processes, tools, and operating models are effectively embedded.

Performance Management & Analytics

• Define, track, and improve operational KPIs related to productivity, cycle time, quality, cost, service levels, compliance, and capacity.
• Build reporting and dashboards that provide visibility into performance, improvement opportunities, and project outcomes.
• Use data and business insights to diagnose performance issues, make recommendations, and quantify the value delivered through improvement initiatives.
• Conduct regular operational reviews with stakeholders and translate findings into actionable improvement plans.

Stakeholder & Team Leadership

• Partner with Private Brands, LGS, PDMs, Category Managers, and other cross-functional teams to improve end-to-end business processes.
• Influence stakeholders at multiple levels through clear communication, structured problem-solving, and a strong focus on business outcomes.
• Lead, coach, and develop team members to build capability in operational excellence, project execution, and continuous improvement.
• Foster a culture of accountability, collaboration, customer focus, and continuous learning.

EDUCATION QUALIFICATIONS

Required

• Graduate (in any discipline)
  

Work Experience

Required

• 13+ Experience in retail, merchandising, Private Brands, product development, packaging, print production, creative operations, or studio management.
• 5+ years of leadership experience
• Experience in retail, merchandising, Private Brands, product development, packaging, print production, creative operations, or studio management.
• Lean, Six Sigma, PMP, Agile, or other relevant process-improvement/project-management certification.
• Experience using operational metrics, dashboards, and data-analysis tools to improve performance.
• Experience working across global or matrixed organizations.

Core Competencies:

• Operational Excellence
• Continuous Improvement
• Process Design and Standardization
• Project and Program Management
• Strategic Execution
• Data-Driven Decision Making
• Change Management
• Cross-Functional Collaboration
• People Leadership
• Executive Communication

Licenses and Certifications

Required (Any 1)

• Lean Six Sigma, PMP, Agile, or other relevant process-improvement/project-management certification

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.