Assistant Manager

Description

Assistant Manager - Car Wash Operations

Location: Houston, TX

Department: Operations
Employment Type: Full Time and Part Time

 

About Links Car Wash:

Links Car Wash is a fast-growing, innovative company transforming the car wash industry through strategic acquisitions and new site development. With plans to add 50 new locations annually over the next five years, we are building a nationwide network focused on operational excellence, cutting-edge technology, and exceptional customer service.

Position Overview: 

The Assistant Manager supports the daily operations of a high-volume car wash facility.  This leadership role is responsible for assisting with site operations, customer service excellence, employee training, team supervision, safety compliance, sales performance, and operational efficiency. 

Benefits:

• Competitive Pay and Performance-Based Bonus Incentives
• Health, Dental, Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Parental Leave
• Career Growth Opportunities
• Ongoing Training and Development

Key Responsibilities

Car Wash Operations Management:

• Assist the Site Manager in overseeing day-to-day car wash operations to ensure efficiency, productivity, and service excellence.
• Support execution of operational procedures, company policies, and standard operating practices.
• Monitor site performance and recommend improvements to increase throughput, customer satisfaction, and revenue generation.
• Conduct routine facility inspections to ensure cleanliness, equipment functionality, organization, and operational standards.
• Assist with inventory management, including chemicals, cleaning supplies, equipment, and operational materials.
• Help coordinate employee schedules and staffing levels to ensure adequate coverage during peak business periods.
• Support achievement of operational goals, sales objectives, and key performance indicators (KPIs).

Customer Service & Guest Experience:

• Deliver exceptional customer service by professionally resolving customer inquiries, concerns, and service issues.
• Handle customer escalations and support the resolution of claims, complaints, and service recovery opportunities.
• Promote a customer-focused culture that drives guest satisfaction, loyalty, and repeat business.
• Ensure team members consistently deliver a positive, welcoming, and professional customer experience.
• Identify opportunities to improve overall customer engagement and service quality.

Team Leadership & Employee Development:

• Assist with recruiting, onboarding, training, and retaining top talent.
• Train, coach, and mentor team members on operational procedures, customer service standards, safety protocols, and company expectations.
• Provide ongoing performance feedback and support employee development initiatives.
• Partner with the Site Manager to improve team productivity, accountability, and engagement.
• Foster a positive workplace culture that promotes teamwork, respect, communication, and employee morale.
• Lead by example through professionalism, reliability, and strong work ethic.

Sales Performance & Revenue Growth:

• Support efforts to increase sales, memberships, upgrades, and promotional program participation.
• Educate customers on available wash packages, membership programs, and service offerings.
• Assist management in achieving monthly, quarterly, and annual revenue goals.
• Monitor opportunities to improve operational efficiency and profitability.

Safety, Compliance & Risk Management:

• Ensure compliance with company policies, safety procedures, and workplace regulations.
• Conduct regular safety inspections and identify corrective actions to minimize workplace risks.
• Assist with safety training and reinforce safe work practices among all team members.
• Maintain documentation related to incidents, accidents, customer claims, and safety-related activities.
• Promote a culture of safety, accountability, and operational excellence.

Administrative & Financial Responsibilities:

• Assist with maintaining accurate records, reports, and operational documentation.
• Support payroll, scheduling, inventory tracking, and daily sales reporting processes.
• Help manage site expenses and monitor budget performance.
• Assist with customer claim investigations, documentation, de-escalation efforts, and approval recommendations.
• Ensure all business and operational records remain accurate and up to date.

Required Qualifications:

• High School Diploma or GED equivalent.
• Previous experience in a supervisory, team lead, or assistant manager role.
• Experience in the car wash, automotive services, retail, quick-service restaurant (QSR), hospitality, customer service, or related service industry preferred.
• Strong leadership, coaching, and employee development skills.
• Exceptional customer service and conflict-resolution abilities.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and multitasking capabilities.
• Demonstrated problem-solving and decision-making skills.
• Proficiency with point-of-sale (POS) systems, scheduling software, Microsoft Office, and basic computer applications.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Preferred Qualifications:

• Car wash industry experience.
• Experience managing hourly employees.
• Experience driving sales, memberships, subscriptions, or customer loyalty programs.
• Knowledge of workplace safety standards and compliance practices.

Physical Requirements:

• Ability to stand and walk for extended periods throughout the workday.
• Frequent bending, stooping, twisting, reaching, grasping, lifting, pulling, and pushing.
• Ability to work both indoors and outdoors in varying weather conditions, including heat, cold, humidity, and rain.
• Ability to safely operate equipment and perform physical job duties in a fast-paced environment.

Why Join Links Car Wash?

At Links Car Wash, you'll be part of a rapidly expanding organization redefining the car wash industry. You'll gain hands-on experience with advanced automated equipment while building a rewarding career in maintenance, field service, and operations. Join a company where your expertise directly impacts growth, customer satisfaction, and operational success.