Entry Level/ Field Service Engineer - Luton

Department: Service - Field Service

Employment Type: Permanent - Full Time

Location: UK/Field based

Reporting To: Field Service Manager

Description

• Field service experience isn’t essential — however, we’re looking for some work experience in a customer-facing environment that can demonstrate reliability, punctuality, and adherence to scheduled working hours — we’re hiring for potential.
• Not a 100% match? Apply anyway. If you’ve got the right attitude, we can help you build the rest.

• This is a field role, so start/finish times vary with customer needs and travel.
• Core hours apply; however, because of the nature of the job, flexibility is required.
  
  

• This role includes participation in a weekend/bank holiday support rota with additional pay.
• Potential of additional earnings through Weekend and Bank Holiday Rota participation.
• Opportunities to earn more by taking on additional weekend cover when available.
• Plus potential bonus and salary progression, subject to performance and business results.

• Technical progression (advanced diagnostics, product expertise, specialist support).
• Leadership/management progression (coaching, planning, field leadership).

Key Responsibilities

• Start your day from home, head to customer sites, and manage jobs through our field service system.
• Meet the customer, understand the issue, and keep them updated as you resolve the problem.
• Use a Windows laptop to review system logs, run checks, and record your work.
• Carry out basic connectivity and setup tasks (LAN connections, IP settings, accessing device interfaces). We teach this step-by-step.
• Complete preventative maintenance (cleaning, checks, basic adjustments) and replace modules/parts when needed.
• Test the equipment and clearly document what you’ve done before leaving.
• Use quieter time for structured learning and training modules.

• You’ll work to agreed service levels (SLAs) that help keep customer sites running.
• Most work is planned maintenance and scheduled visits. 
• When a site has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams.
• Our aim is always a first-time fix and minimal disruption for the customer.

• Structured onboarding and shadowing.
• Product training and access to learning modules/Academy development.
• Ongoing support from schedulers, technical support, and field leadership

What we’re looking for

• Full UK driving licence.
• Interest and understanding of engineering/technology (college course, projects, hobbies or practical experience).
• Comfortable using a Windows laptop and learning new software.
• Some experience of a workplace environment (e.g., part-time job, placement, internship, volunteering or similar) that shows you can be reliable, punctual and customer focused.
• A professional, customer-friendly approach — you represent GLORY on site.

• Some basic networking knowledge (e.g., using Ethernet/LAN, understanding IP addresses, simple connectivity checks).
• Networking self-check (preferred): If you’ve ever set a static IP, logged into a router, or fixed a “no internet” problem at home, not just followed the steps but understand the logic behind them — you’ll fit right in.
• Great fit backgrounds, (examples): college leavers from engineering/IT/technical courses; PC builders; retail/hospitality/customer service roles; practical hobbyists (vehicles/bikes, electronics, DIY repairs, Arduino/Raspberry Pi).

Job Benefits

• 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
• Company Car
• Competitive company pension scheme
• Ongoing training and development
• Private medical insurance for all employees (enhanced membership can be purchased for other family members)
• Dental insurance for all employees
• Life assurance 
• Income protection scheme
• Employee assistance programme
• Employee Wellbeing events and Mental Health First Aiders
• Employee My Benefits portal offering extensive retail discounts