Community Program Analyst II - Aging & Disability - Commissions & Provider Svcs (Open & Promotional)

San Mateo County Health's division of Aging and Disability Services is seeking a well-qualified individual for the position of Community Program Analyst II.

Community Program Analysts provide program planning, technical assistance, review and evaluation functions to direct community/client service delivery programs; act as County liaison with contract service providers, community-based organizations, and funding sources; ensure compliance with program regulations and procedures; monitor contracts related to assigned program; and do related work as required.

The Community Program Analyst II position within the Commissions and Provider Services Unit in the Aging and Disability Services Division performs a variety of technical tasks and community development work related to the planning, implementation, and coordination of community-based services for older adults and individuals living with disabilities. A key component of this position involves serving as an Area Agency on Aging planner, participating in comprehensive needs assessments, analyzing community demographics and service gaps, and helping formulate long-range service goals and Area Plan strategies. Much of the work includes building community and provider relationships, monitoring contracts, compiling and analyzing data, and problem solving with organizations to ensure a service delivery system that is responsive to the needs of older adults and individuals living with disabilities. Individuals should have knowledge of issues regarding aging, disabilities, and accessibility, as well as experience in program planning and community-based service delivery with an emphasis on contract management.
  
The position is currently located in San Mateo, CA, but will relocate to South San Francisco, CA, planned for March 2027. The position will travel throughout the County to perform the duties of this position. This full-time position follows a Monday - Friday, 8am-5pm schedule. It is anticipated that the position will primarily work in the office during the probationary period, but include hybrid work accordingly. Office requirements include four on-site workdays aligning with operational needs and County requirements.  

 The ideal candidate demonstrates the ability to:

• Apply knowledge of systems of care for older adults and individuals living with disabilities from diverse backgrounds and cultures.
• Conduct program planning, assess community needs, determine appropriate service provisions, and allocate resources effectively.
• Lead or participate in strategic, departmental, and community-wide planning processes, such as Area Plan updates and needs assessments.
• Build and sustain strong, collaborative working relationships with organizations and individuals from diverse backgrounds.
• Communicate clearly and effectively with a broad range of stakeholders, including staff at all levels, public officials, appointed political bodies, and community agencies.
• Monitor contracts in compliance with regulations, identify strengths and concerns, and collaborate with organizations to develop solutions.
• Analyze, interpret, and implement new and existing federal, state, and County regulations and laws related to the Commissions and Provider Services Unit programs.
• Respond promptly and effectively to requests for assistance from contracted providers, Health staff, Board of Supervisors appointed Commissions, and County, State, and Federal agencies.
• Manage projects planning assignments, and contract workloads simultaneously, adapt priorities, and meet deadlines.
• Prepare professional, detailed written, planning, and statistical reports, while maintaining accuracy and efficiency in data entry.
• Use Microsoft applications (Word, Outlook, PowerPoint, Excel, Teams, Power Apps) and Adobe proficiently, with the ability to quickly learn and adapt to new technologies, software, and database systems.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

The Community Program Analyst II will be responsible for but not limited to:

• Participating in program planning, strategic planning, and community needs assessments to identify service gaps and allocate resources.
• Developing and updating comprehensive program plans, policies, procedures, and long-range goals aligned with state and federal guidelines.
• Providing technical, programmatic and fiscal assistance to staff, subcontractors and management, including the development of program policies and procedures and the training of staff.
• Compiling and maintaining accurate records and files of program activities.
• Evaluating program effectiveness against program goals, funding source or contract requirements and other regulations; identifying program problems, presenting findings and recommending solutions.
• Negotiating, managing and monitoring contracts to ensure compliance and coordinating with providers on contract delivery.
• Ensuring program compliance with funding provisions, goals, laws and regulations.
• Serving as liaison with community-based organizations, service providers, County departments, State agencies, funding sources, commissions, planning councils and advisory boards.
• Preparing periodic and special statistical or narrative reports using data from multiple sources.
• Participating in departmental, Countywide and State planning processes.
• Representing programs on committees, planning task forces, and community coalitions. 
• Write grant proposals, reports, program documentation, policies and procedures.
• Analyzing legislative and regulatory changes and incorporating them into program policies.
• Coordinating and conducting special projects and events.
• Performing related duties as assigned.

Knowledge of:

• Principles, practices, and methods of program planning, strategic planning and community needs assessment.
• Principles and practices of program evaluation and planning.
• Principles and practices of client service delivery.
• Principles, practices and techniques of administrative and programmatic research, analysis and programming.
• Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines.
• Computer applications related to work.
• Office administrative practices and procedures, including records management and the operation of standard office equipment.

Skill/Ability to:

• Plan, coordinate, and execute short and long-term program planning activities. 
• Monitor, analyze, and evaluate program effectiveness against planned goals and objectives.
• Compile and analyze demographic and service data, draw sound conclusions, and prepare and present effective planning reports.
• Analyze, interpret, and apply various regulations and requirements to program plans and contracts.
• Plan, coordinate and implement administrative and programmatic research and analysis.
• Plan, coordinate and conduct special events and projects.
• Establish and maintain effective working relationships with grantors, subcontractors, County staff, elected and appointed officials, the public and others.
• Train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors.
• Communicate effectively, both orally and in writing.
• Exercise sound independent judgment within general policy, regulatory, and planning guidelines.

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• Community Program Analyst II: Bachelor's degree in public or business administration, urban/community planning, management or a related field and four years of professional level analytical, administrative and programmatic experience in a community-related setting, including some experience in contract monitoring.

Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in the County of San Mateo, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the “Apply” button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the Supplemental Questionnaire must be submitted in addition to the standard County employment application form. A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT TIMELINE
Final Filing Date: Wednesday, November 18, 2026
Application Screening: Monday, November 23, 2026
Panel Interviews: Tuesday, December 15, and/or Wednesday, December 16, 2026

About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities.

The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.