Driver Delivery Specialist

Position Title:

Delivery Specialist I

Join our team of heroes!

Under the supervision of the Logistics Supervisor, the Delivery Specialist I transports blood from donor collection sites to the Component Laboratory and delivers blood components to designated locations, including hospitals, in a timely and accurate manner while maintaining proper documentation and record keeping

Just For You:

• Career advancement opportunities.

• Competitive compensation and benefits package.

• Engaging and exciting opportunity to SAVE LIVES.

Tips to thrive in our culture:

• Embody our Core Values of Commitment, Integrity, and Respect

• Work to actively create experiences that inspire others to save lives, each and every day.

• Embrace doing it right, making connections, and creating desired experiences.

• Comply with all organizational policies and standards, including safety rules, and be willing to report actual and potential violations to the appropriate supervisor or manager.

Essential Responsibilities:

Vehicle Readiness

• Ensures assigned vehicles, transportation equipment, communication devices, and temperature-controlled containers are operational, properly maintained, and ready to support daily distribution activities.

• Maintains responsibility for the cleanliness, safety, and regulatory compliance of assigned vehicles and transport equipment, including required inspections, monitoring, and documentation.

• Verifies that vehicles, equipment, and supplies are adequately prepared to ensure the safe, efficient, and uninterrupted transport of blood products.

• Identifies and reports vehicle, equipment, or operational issues that could impact service, product integrity, safety, or compliance standards.

Product Distribution

• Delivers blood components to designated locations, including hospitals, in a timely manner while providing excellent customer service.

• Uses the most efficient approved route, including toll roads when appropriate, to meet delivery timelines.

• Picks up blood components, tubes, and records from donor sites; maintains required temperatures; and returns materials to the main laboratory in accordance with quality standards.

• Packs all units in accordance with applicable regulatory and quality standards.

• Performs visual inspections of products and verifies labeling and appearance to confirm quality control standards are met; places returned units on designated observation shelves and notifies the supervisor or laboratory personnel of any abnormalities.

• Performs hospital returns, ensuring returned units have five attached segments, are not expired, and have at least seven days remaining before expiration.

Compliance & Documentation

• Performs Stoplight system verification for all consignment deliveries to ensure compliance with product dating requirements, inventory accuracy, and complete reconciliation of shipped and received blood components.

• Completes and maintains all required records and documentation related to consignment deliveries, inventory transactions, and the return of blood components in accordance with established policies and procedures.

• Adheres to Vehicle Safety and Loss Control policies, Standard Operating Procedures (SOPs), regulatory requirements, and organizational guidelines to ensure the safe, compliant, and efficient transport and handling of blood products.

• Any other duties as assigned

Facility Support

• Ensures boxes are made daily and the storage room is clean.

• Reports any broken equipment to the Supervisor or management team.

Collaboration

Works closely with the Logistics Supervisor, Product Manufacturing Operations, and donor site staff to coordinate pickup and delivery schedules, resolve routing or vehicle issues, and ensure blood products move efficiently and safely between locations.

Continuous Improvement

Identifies and promptly reports equipment malfunctions, product abnormalities, or process concerns to the Supervisor or laboratory personnel, and supports ongoing efforts to improve delivery efficiency, safety, and regulatory compliance.

Required Qualifications

• High school diploma or equivalent (GED) required.

• Valid in-state driver's license with an acceptable driving record; must meet the requirements of the company's Vehicle Safety Program and DOT driving eligibility requirements.

• Valid in-state driver's license with an acceptable driving record; must meet the requirements of the company's Vehicle Safety Program and DOT driving eligibility requirements.

• Minimum of two years of professional driving experience (delivery, courier, warehouse, or logistics operations) required.

• Ability to read maps, plan efficient routes, and navigate to designated pickup and delivery locations, including toll roads.

• Strong customer service, communication, and organizational skills.

• Basic computer proficiency for completing required documentation and computer-based product checks (e.g., the Stoplight system).

• Minimum of two year of customer service experience required.

• Ability to establish and maintain positive, professional rapport with donors, hospital staff, and coworkers, and to communicate effectively both verbally and in writing.

• Ability to read and interpret safety rules, operating instructions, and procedure manuals; ability to apply common-sense reasoning to carry out instructions and resolve routine problems.

• Basic math skills (addition, subtraction, multiplication, division, rates, and percentages) and the ability to work efficiently under pressure in a fast-paced environment.

Preferred Qualifications:

• Experience transporting temperature-sensitive, medical, or biological products.

• Familiarity with DOT vehicle safety regulations and routine vehicle inspection requirements.

• Experience using route-tracking, GPS, or delivery-management software.

• Bilingual (English/Spanish) skills a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to safely operate a company delivery vehicle for extended periods, including in varying weather and traffic conditions.

Ability to lift, carry, and load coolers and blood product containers weighing up to 50 pounds.

Ability to repeatedly load and unload the delivery vehicle, and to work in refrigerated/cold storage environments.

Ability to wear required personal protective equipment (PPE).

Ability to stand, walk, sit, use hands and arms to reach, and occasionally climb, balance, stoop, kneel, crouch, or crawl.

Ability to talk and hear, with close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Must comply with team-lift requirements as specified in the company Safety Program.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position operates primarily on the road while driving a company delivery vehicle, with regular time spent at donor sites, hospitals, and the Component Laboratory. Employees are regularly exposed to outside weather conditions, including extreme cold, and to blood and blood components; job duties involve an inherent potential for mucous membrane or skin contact with blood, with associated exposure risk to bloodborne pathogens such as Hepatitis and HIV. Noise levels in the work environment are typically moderate.

Daily local travel to donor sites, hospitals, and other designated delivery locations, including toll roads. Must be regularly able to work at off-site locations and to transport themselves to and from those locations.

The role may require shift work, weekends, holidays, and participation in emergency or critical product processing activities as needed.

Must be available and willing to work such overtime and/or weekends and holidays as Gulf Coast Blood determines are necessary or desirable to meet its business needs.

Full-time schedule of at least 8 hours per day and 40 hours per week, or such other days/hours as business needs require; must maintain regular and acceptable attendance.

Who We Are:

Since 1975, Gulf Coast Blood has been one of the nation’s largest community blood centers, serving 170 hospitals across 26 counties. Headquartered in Houston, we support the world’s largest medical complex—the Texas Medical Center—while operating 18 donor centers and hosting more than 7,000 mobile blood drives each year. As an FDA-accredited nonprofit, we provide high-quality human cellular material for both scientific and therapeutic use.

Some Jobs Change Lives. Others Save Them.

Think you have what it takes to save lives with us? We want to hear from you.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Gulf Coast Blood is an Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.