KLAS RAPID Customer Support Engineer

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Job Responsibilities
* Provide on-site and remote technical support to KLA customers for complex equipment issues, including hardware, software, and process-related problems.
* Perform routine and preventative maintenance, installations, upgrades, and modifications on KLA tools to ensure peak performance and customer uptime.
* Diagnose and troubleshoot equipment malfunctions using schematics, diagnostic tools, and technical manuals.
* Collaborate with engineering to resolve critical technical issues and provide feedback for product improvements.
* Document all service activities, technical findings, and resolutions accurately and thoroughly in KLA's service management system.
* Conduct customer training on equipment operation, maintenance, and basic troubleshooting procedures.
* Maintain a high level of customer satisfaction through professional communication, timely problem resolution, and proactive support.
* Adhere to all safety protocols and quality standards in a cleanroom environment.
* Participate in on-call rotations and travel to customer sites as required, potentially including international travel.

Job Qualifications
* Bachelor's degree in Electrical Engineering, Mechanical Engineering, Materials Science, Physics, or a related technical field.
* Strong understanding of semiconductor manufacturing processes and equipment, including metrology, inspection, or lithography tools.
* Proficiency in diagnosing and troubleshooting complex electromechanical systems, vacuum systems, optics, and software.
* Ability to read and interpret technical drawings, schematics, and wiring diagrams.
* Excellent problem-solving, analytical, and critical thinking skills.
* Strong communication and interpersonal skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences.
* Demonstrated ability to work independently and as part of a team in a fast-paced, high-pressure environment.
* Flexibility to travel frequently (up to 50% or more) and work irregular hours, including evenings and weekends, as needed.
* Proficiency with standard office software (e.g., Microsoft Office Suite).
* Experience with data analysis tools and statistical process control (SPC) is a plus.

Minimum Qualifications

Bachelor's Level Degree and 0 years related work experience

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement 

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.