Patient Liaison Officer

Patient Liaison Officer

The Lister Fertility Clinic, Chelsea
Full Time, 37.5 hours/ week

Monday to Friday, 9:00am to 5:00pm

Permanent

Up to £33,000 per annum, dependent on experience

We're looking for a Patient Liaison Officer to join our team at The Lister Hospital. This is an exciting opportunity to play a key role in supporting patients at the start of their healthcare journey, ensuring they receive a professional, compassionate and seamless experience from their initial enquiry through to their appointment.

As a Patient Liaison Officer, you'll be the first point of contact for prospective patients, providing excellent customer service and helping coordinate their journey through the clinic. Working closely with clinical and administrative teams, you'll ensure all enquiries are managed efficiently and patients receive the highest standard of care and support.

Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor, we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role in administration, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you'll do

• Act as the first point of contact for patient enquiries via phone, email and online platforms
• Manage appointment bookings and support patients throughout their journey
• Liaise with internal teams to coordinate appointments and ensure a seamless experience
• Maintain accurate patient records and administrative documentation
• Provide outstanding customer service and build positive relationships with patients

What you'll bring

• Previous experience in a customer service, administrative or healthcare environment
• Excellent communication and interpersonal skills
• Strong organisational skills with great attention to detail
• The ability to prioritise a busy workload and work effectively as part of a team
• A passion for delivering exceptional service and patient care

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities.

Being part of a large multisite healthcare organisation means you'll have access to excellent career development opportunities, training programmes and a supportive working environment that prioritises your wellbeing.

As a Patient Liaison Officer, you'll be eligible for:

• 25 days holiday each year (plus bank holidays), increasing with service
• Private Healthcare Insurance
• Private pension contribution
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount across HCA UK facilities
• Flexible benefits package tailored to your needs
• Discounts with hundreds of major retailers

Our Culture and Values

At HCA UK, we believe exceptional care starts with our people. We celebrate the unique perspectives and experiences each of us brings because we know that when our colleagues feel supported, they can provide the very best care for our patients.

Our values are at the heart of everything we do:

• Unique and Individual – We recognise and value everyone as unique and individual.
• Kindness and Compassion – We treat people with kindness and compassion.
• Honesty, Integrity and Fairness – We act with absolute honesty, integrity and fairness.
• Loyalty, Respect and Dignity – We trust and treat one another as valued members of the HCA UK family.

Reasonable Adjustments

As a Disability Confident committed organisation, we're happy to discuss flexible working arrangements and reasonable adjustments throughout the recruitment process and in the workplace to support your needs.