- Location
- Abu Dhabi, Abu Dhabi, United Arab Emirates · published
- Workplace
- Onsite
- Department
- Design
- Seniority
- Lead
- Source
- Workable
Description
About the Role
We are looking for an experienced Experience Design Team Leader to define and own the end-to-end customer experience architecture across the company's service ecosystem, shaping the future-state ecosystem experience architecture and blueprint.
Roles and Responsibilities
- Define the future-state ecosystem experience architecture and blueprint.
- Define and own the end-to-end customer experience architecture across the company's service ecosystem.
- Design connected service ecosystems rather than standalone touchpoints.
- Apply expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning.
- Lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards.