Associate, Retail Channels (Bilingual Teller)

Job Description Summary
The Associate, Retail Channels (Bilingual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcends a virtual/video face to face interactions. Position works on-site based in Bayamon, PR.

MAJOR DUTIES & RESPONSIBILITIES:

• Serves customer in a professional and exceptional, courteous, efficient manner through prompt handling of all teller functions.
• Perform regular teller’s transactions through electronic/remote interactions in compliance with bank policies and procedures.
• Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries.
• Works independently and utilizes effective problem-solving skills to resolve issues; effectively uses knowledge of operating and security procedures in order to make on-the-spot transactions.
• Multitasks by working with multiple software programs concurrently to complete a transaction and communicating with more than one customer concurrently.
• Identifies cross-selling opportunities, selling new or additional products or services that meet customers' needs, and makes appropriate referrals to other bank areas.
• Performs end of day balancing according to procedures.
• Adheres to security, audit, and compliance requirements.
• May act as a mentor/trainer to new Virtual Tellers.
• Communicates customer comments, issues and requests to the appropriate branch/department.
• Clearly communicates the proper use of the Virtual Teller Station, handling customer's objections and anxiety to new technology.
• Promotes benefits of the technology and ensures a positive experience.
• Other duties may be assigned.

EDUCATION AND EXPERIENCE:

• Associate or bachelor’s degree in business administration or related field required.
• One (1) year of customer service, call center or sales experience required.
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• Excellent customer service, interpersonal, problem-solving and documentations skills required both verbal and written.
• Requires good telephone etiquette, listening and communication skills.
• Understanding of banking or financial products and services preferred.
• Detail oriented and able to manage multiple priorities required.
• Computer proficiency required. Knowledge of MS Office and other business applications preferred.
• Bilingual, English and Spanish required.
• Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required.

WORK AUTHORIZATION & ELEGIBILITY:

• Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
• Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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