- Salary
- $120k – $180k/yr
- Location
- Watertown, MA
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Experience
- Seniority
- Manager
- Experience
- 5+ years
- Source
- Lever
Description
The Company
Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we’re not content to sit on the sidelines.
Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy.
The Role
We’re looking for an experienced Enterprise Customer Success Manager to own and grow relationships with our most strategic customers. In this role, you will act as a trusted advisor to senior operations and executive stakeholders, ensuring successful deployment, adoption, and long-term value realization of Tutor’s robotic systems.
You will take ownership of complex, multi-site customer engagements—driving alignment between customer goals and Tutor’s capabilities, while orchestrating cross-functional teams to deliver outcomes in dynamic, real-world environments. This role sits at the intersection of robotics, operations, and strategic partnership.
Beyond day-to-day success, you will play a critical role in shaping how enterprise customers adopt robotics at scale, influencing product direction, deployment strategy, and long-term account growth.
