Project Support Engineer

Position Summary

The Project Technician is responsible for the design, implementation, and support of cloud and on-premise infrastructure projects across client environments. This role plays a critical part in delivering scalable, secure, and efficient technology solutions, including Microsoft cloud platforms, networking, and security-focused initiatives.

This individual will work closely with project leadership and engineering teams to execute projects such as Microsoft 365 migrations, Azure/Entra ID implementations, network deployments, VLAN configurations, and security enhancements, ensuring successful delivery and a high-quality client experience.

Key Responsibilities

Project Design & Implementation

• Assist in the design and execution of cloud and on-premise solutions across client environments
• Support project delivery for:
  • Microsoft 365 migrations (Exchange, Teams, SharePoint)
  • Azure AD / Entra ID implementations
  • Virtual Desktop Infrastructure (VDI) environments
  • Backup and disaster recovery solutions
• Collaborate with Project Managers to build and execute detailed project plans
• Research and apply best practices for implementation, scalability, and security

Networking & Security

• Design and configure LAN/WAN environments, including:
  • VLANs and network segmentation
  • Routing and switching
  • Firewall configuration and access control policies
• Implement and support secure network architectures aligned to business requirements
• Troubleshoot complex network and server-related issues
• Support secure remote access, VPNs, and mobile device connectivity

Cloud & Systems Engineering

• Deploy and manage:
  • Microsoft 365 (Exchange, Teams, SharePoint)
  • Entra ID / identity and access management
  • Endpoint and mobile device management solutions
• Support Windows environments, server infrastructure, and hybrid cloud integrations
• Assist in cloud security implementations and policy enforcement

Client Support & Communication

• Communicate directly with clients regarding:
  • Project timelines
  • Progress updates
  • Scheduled changes or outages
• Provide white-glove support during project execution and transitions
• Assist in developing business cases and recommending technology solutions that improve efficiency, scalability, and security

Advanced Troubleshooting & Escalation

• Troubleshoot and resolve advanced server, network, and cloud issues
• Provide escalation support to both proactive (project) and reactive (service desk) teams
• Document issues, solutions, and configurations in detail
• Deliver internal knowledge sharing and training on implemented solutions

Vendor & Solution Collaboration

• Work with third-party vendors and partners to resolve issues and deploy solutions
• Evaluate and recommend new technologies to enhance client environments

Technical Requirements

• Strong understanding of:
  • Networking (TCP/IP, VLANs, routing, switching, WAN/LAN)
  • Network security principles and firewall configurations
• Experience with:
  • Microsoft 365 (Exchange, Teams, SharePoint)
  • Azure / Entra ID
  • Windows Server environments
  • Backup and disaster recovery solutions
• Familiarity with:
  • Remote access technologies (VPN, RDP, etc.)
  • VOIP systems and mobile device management
• Ability to design and implement business-grade IT solutions and network architectures

Qualifications

• Bachelor's degree in Computer Science or related field (preferred)
• Experience in an MSP or project-based IT environment strongly preferred
• Strong ability to:
  • Multi-task and manage competing priorities
  • Adapt quickly in fast-paced environments
  • Troubleshoot complex technical issues effectively
• Excellent communication, customer service, and interpersonal skills
• Self-motivated with a strong sense of ownership and accountability

Success Profile

• Strong project execution mindset with attention to detail
• Ability to work both independently and collaboratively
• Client-first mentality with strong communication skills
• Comfortable operating in structured, process-driven MSP environments